Apply Job Type Full-time Description

 

SUMMARY

The Patient Sccess Rep is tasked with checking in a patient, collecting patient copayments, patient registration, handling medical records. He or she is also responsible for performing a variety of office administration tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Greets patients and visitors to the practice in a professional and welcoming manner

· Distributes registration forms, financial agreement, privacy policy, benefits assignment and other patient documents.

· Registers patients in the practice management system/EMR by entering information given verbally or on registration forms

· For existing patients, validates that existing demographic information is correct; updates as necessary

· For new patients, completes and/or updates patient record initiated by scheduler

· Ensures patient is registered to use the patient portal; distributes marketing materials as necessary

· Collects paper documentation brought in by patient and imports them into Electronic Medical Records system

· Collects and scans identification and insurance cards

· Confirms insurance information; updates information as needed

· May obtain medical treatment authorizations and other pre-authorizations at time of appointment (if not available, contacts financial benefits team)

· Collect co-payments and outstanding balances at check-In

· Make patient aware of their financial responsibility based on their benefits at the time of check-in

· Backs up check-out specialist as necessary; may serve as a backup for other administrative roles

· Performs miscellaneous administrative or reception duties such as directing visitors (drug reps, salespersons, etc.) to the appropriate individual within the practice.

Requirements

 

QUALIFICATIONS

· 1-2 years of Medical Front Desk experience preferred;

· High school degree or equivalent;

· Excellent written and verbal communication skills;

· Excellent customer service skills

· Experience utilizing an Electronic Health Records system

PHYSICAL DEMANDS

While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. Employee must occasionally lift, push and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.