Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

​​The RN Triage Specialist provides telephonic triage to assist callers to determine the most appropriate level of care needed for the current situation expressed or assessed, following workflows and utilizing protocols/resources to provide supportive service to patients and customers.

The RN Triage Specialist will maintain a performance standard that prioritizes safety, quality and experience and coincides with the organization's mission and identified key strategic or performance initiates.  

We are currently offering 36 hour work weeks/full-time positions :

Evening and Night Shifts. Specific Hours will be shared in a phone screen if you receive an invitation to schedule.

All schedules include every other weekend & Holiday requirement.

*Hours subject to change based on need of operations

Essential Job Functions  

​Provides telephonic triage or requested support and / or virtual monitoring. Offers subsequent recommendations, education or care advice using decision making tools, clinical judgement, and defined workflows. 

Participates in care coordination, by partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk and injury reporting. Schedules provider appointments and facilitates provider communication. 

​​Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practice, guidelines, or workflows. 

Participates in virtual monitoring and subsequent reporting and escalation to support services identified by customer. Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained.  

Participates in process improvement, professional development, peer development and peer review  

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation and appropriate within the scope of practice for the registered nurse. 

 

Licensing/Certification 

RN license required in applicable state(s).

​​Multistate/Compact RN Licensure​  preferred

 

Education 

​​ADN or Diploma​  Nursing  required

​​BSN​  preferred

 

Work Experience 

1 year of acute care nursing experience required. 

Triage experience preferred. 

 

Training 

EPIC Electronic Health Record (preferred) 

IT Requirements

Minimum internet speed of primary and secondary work locations is:

Download speed of 100MpbsUpload speed of 20Mbps

Office Setting

Must have a designated workspace with a locked door, per HIPAA regulations.

Working Conditions

Periods of high stress and fluctuating workloads may occur. 

General office environment. 

May have periods of constant interruptions. 

Required to car travel to off-site locations, occasionally in adverse weather conditions. 

Prolonged periods of working alone. 

Skills 

Inform medical professionals regarding patient conditions and care 

Assessment of condition via telephone or video 

​Attention to detail 

Critical thinking 

Communication  

Teamwork 

Conflict resolution 

Active listening 

Relationship building 

Agility and adaptability 

 

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com