**Overview** **Pay:** $42/HR+ DOE The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Sign on bonus of $4,000 available **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf) **POSITION RESPONSIBILITIES** + Maintains professional behavior consistent with role as well as composure in difficult interpersonal situations + Knows who all their customers are and initiates and maintains positive relationships with them; always promotes a customer service mindset with both internal and external customers. Responds to all requests from customers with a can-do attitude. Follows up on requests with a sense of urgency + Initiates and maintains positive relationships with administrative leadership and internal department directors, physicians, nursing, and staff to build a strong, cohesive team + Develops, facilitates, and monitors the process for customer service improvement initiatives and suggest new methods that lead to better service + Completes all required ABM Healthcare Support Services weekly and monthly reports in a timely manner; presenting information to be submitted in a neat and professional format. + Monitors training programs to ensure compliance and completion within given time frames; conducts in-service training as required + Follows Universal Precautions/Infection Control Procedures + Demonstrates understanding of HIPPA Privacy Act; maintains confidentiality of patient information + Actively participates in customer service improvement initiatives and suggests new methods that lead to better service + Develops/coaches department associates to ensure potential is reached by providing feedback, suggesting ways for them to improve skills or build relationships with peers, hospital staff, patients, and customers + Promotes departmental TQM/Customer Service initiatives; makes rounds on patient units to meet with nursing and patients/residents to exhibit care and assess if their meal expectations/nutritional needs are being met + Proactively reports pertinent feedback to Food and Nutrition Services Director in a timely manner + Develops menus with Chef and Director and signs off on nutritional adequacy + Ensures that all required ABM Healthcare Support Services nutrition and patient/resident SOPs are in place; facilitates implementation of department policies and procedures to ensure programs meet goals + Directs staff on the proper use of all automated/manual diet office systems and takes corrective action as needed + Ensures that nutritional supplements and diet office equipment are ordered as needed and stays within budget + Documents appropriate patient/resident nutrition care in medical record + Assesses nutritional status per standards of care/nutrition diagnosis charting; evaluates appropriateness of diet orders; plans appropriate nutrition intervention using Nutrition Care Process + Selects appropriate nutrition education materials for clients + Ensures compliance with regulatory agencies + Maximizes medical nutrition therapy reimbursement + Develops and implements in-service programs according to procedure; teaches ServSafe® classes to associates along with Chef or Director + Ensures temperature records are maintained per policy and procedure for tray assembly area + Develops nutrition staff schedules within budgeted master schedule + Documents employee report offs and reports occurrences to Food and Nutrition Services Director. + Demonstrates ability to complete all diet office job tasks and work in absence of staff to maintain services if needed. + Assists with hiring and training new employees – interviews candidates for diet office and dietitian positions, ensures new employees are instructed on facility documentation and other nutrition and patient/resident services SOPs. Completes probationary evaluations per facility procedure. + Periodically audits menu accuracy; use of standardized recipes; and safe food handling guidelines. + Routinely evaluates (tastes) food products with chef/director + Periodically checks that meal service is provided at designated times in patient/resident areas. + Periodically monitors patient tray assembly to ensure proper food handling, appropriate food temperatures; portioning of items on plates/trays + Participates in budgeting for cost of diet office supplies and equipment. + Assists with department and annual facility training programs as assigned by Director; conducts in-service training with nutrition team + Attends outside educational seminars pertinent to nutrition portfolio and regulatory issues. Maintains registration and state licensure/certification + Performs other duties as assigned or requested. **KNOWLEDGE, SKILLS & ABILITIES** + Undergraduate Degree in Nutrition; internship (or equivalent work experience acceptable), and registered dietitian status. + Two to three (2-3) years’ work experience in a healthcare environment. + Licensed or certified status + Completion of Sanitation Certification Course desirable + Proven knowledge of MS Office including word, excel, outlook and powerpoint. \#200 REQNUMBER: 120105 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.