**Essential Duties and Responsibilities** + Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes, scheduling of meetings with prospective and existing clients + Works both independently and within a team environment to provide crucial support to the financial advisors and branch office + Onboards new clients, opens new client accounts and researches client and security information using internal databases and other technologies + Ensures key client information and documentation is current with firm and industry requirements, rules and regulations + Processes and monitors the transfer of assets to ensure all assets and cost basis were successfully received + Monitors available cash awaiting investment, including running weekly cash and cash equivalent reports and contacting clients with investment opportunities to maximize returns + Reviews, assesses, and responds to all corporate action items and client account alerts + Prepares financial reports, spreadsheets and other materials for client meetings + Inputs orders and rebalances portfolios on behalf of the Financial Advisors + Creates and maintains records and files utilizing Client Relationship Management (CRM) software + Assists Financial Advisors with marketing efforts including seminars and other client-facing events + Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures + Performs other duties and responsibilities as assigned **Knowledge, Skills, and Abilities** **Knowledge of** + Company’s working structure, policies, mission, and strategies. + Managed account platforms. + General office practices, procedures, and methods + Investment concepts, practices and procedures used in the securities industry + Financial markets, products and industry regulations + Trading terminology **Skill in** + Client Relationship Management (CRM) software, or similar contact management software + Goal planning software + Excel, including developing spreadsheets as needed and for ongoing reporting + Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail) **Ability to** + Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases + Analyze and research account information + Organize, manage, and track multiple, detailed tasks and assignments with. frequently changing priorities and deadlines in a fast-paced, task-oriented work environment + Identify time sensitive items and assess competing priorities + Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions, or concerns + Handle stressful situations and provide a high level of customer service in a calm and professional manner + Analyze problems and establish solutions in a fast-paced environment + Use mathematics sufficient to process account and transaction information + Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually + Work both independently and as part of a cohesive team + Provide a high level of customer service **Licenses/Certifications** + SIE required provided that an exemption or grandfathering cannot be applied. + Series 7 required. + Series 63, 65 and/or 66 as required by state.