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Regional Workplace Experience Strategist Lead

Account Management – Work Dynamics

What this job involves:

Managing workplace services

In this role, you're responsible for driving the strategic vision of workplace experience and influencing employee engagement across the client's portfolio. You will lead the workplace experience strategy aligned with the global employee experience roadmap and develop a program across India and the APAC region, with a focus on demonstrating the "art of the possible" and articulating how spaces are designed to enable optimal performance.

The Workplace Experience Strategist Lead will be responsible for:

Strategic Vision Development: Pitching innovative workplace concepts and communicating the strategic rationale behind space design to enable activation by supporting functions (Property Services, Reception, Technology, etc.)Matrix Program Management: Organizing and managing multiple complex workstreams across various service providers and internal teamsPerformance Oversight & Reporting: Monitoring and reporting on service delivery performance across multiple contracts and vendors without direct operational oversightC-Suite Presentation Excellence: Creating and delivering compelling visual presentations that tell the strategic story of workplace experience to senior leadership

Asset Value Optimization & Utilization

Persona-Driven Design Strategy: Understanding customer personas, work patterns, and engagement needs to ensure optimal space utilization and prevent resource wasteData-Driven Decision Making: Utilizing analytics to prioritize asset investments and ensure spaces are configured for maximum success and Return on Experience (ROX)Utilization Analysis: Partnering with Workplace Design teams to translate world-class space design into highly utilized, value-generating assets

Stakeholder Engagement & Communication Strategy

Program Development: Building comprehensive engagement programs that drive awareness and adoption of workplace initiativesCross-Functional Collaboration: Working with regional teams to provide strategic guidance and support stakeholder developmentCommunication Excellence: Leading communication strategies to amplify awareness about Workplace Experience and its purpose and benefits

Multi-Vendor Ecosystem

Build and maintain relationships across a complex vendor and stakeholder network including:

Internal JLL service lines and regional teamsExternal partners and service providersClient leadership across multiple organizational levelsEstablish governance frameworks and regular forums for 360-degree feedback

Workplace Experience Roadmap Management

End-to-End Initiative Accountability: Take full ownership of workplace experience roadmap initiatives from conception through delivery to business as usualStrategic Project Planning: Partner with regional leadership to develop comprehensive project plans that deliver measurable outcomes and provide regular progress reportingData-Driven Enhancement: Leverage analytics suite to identify service improvement opportunities and support client measurement of ROXRegional Team Leadership: Conduct strategic team meetings, prepare executive-level agendas and presentations, and drive actionable outcomes across regional stakeholdersBusiness Intelligence: Document, analyze, and simplify complex information to solve critical workplace challenges and inform strategic decision-making

Sound like you? To apply you need to be:

Experience & Background

Minimum 5+ years of relevant experience in workplace strategy, design consulting, or strategic communicationsBachelor's degree or equivalent in Architecture, Design, Business, or related fieldDesign Background Preferred: Experience in workplace design, architecture, or spatial strategy strongly preferredMulti-geography Experience: Proven ability to work across different cultures and geographic regions

Core Competencies

Strategic Thinking: Ability to develop and communicate complex workplace strategies to C-suite audiencesMatrix Management: Proven experience managing multiple workstreams and vendor relationships without direct authorityExecutive Presentation Skills: Excellence in creating visually compelling presentations and storytelling for senior leadershipData Analysis & Reporting: Proficiency in analyzing workplace utilization data and translating insights into strategic recommendationsDesign Sensibility: Understanding how design principles impact employee experience and space activation

Essential Skills

Communication & Engagement: Exceptional ability to build programs, engage diverse teams, and provide strategic guidanceRelationship Building: Proven track record of building and maintaining relationships across complex organizational structuresProject Management: Strong organizational skills with ability to manage multiple priorities and deliverablesTechnology Proficiency: Advanced skills in Microsoft Office Suite, presentation software, and workplace analytics platforms

Personal Attributes

Self-motivated with ability to work independently across time zonesFlexible and adaptable to changing business needsCustomer-centric mindset with focus on value creationInitiative-driven with strong sense of accountability

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!       

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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