The position is located within the regional technical team, which handles warranty claims for the Central and Eastern European markets. This team includes several warranty colleagues who handle other markets in the same role. The majority of the tasks involve assessing warranty claims based on internal guidelines, and there is often a need for the technical evaluation of warranty cases, for which the engineering team (part of this regional team) provides assistance. Additional responsibilities include processing the individual needs of the markets, supporting any bottlenecks, and distributing central communications.

The communication language within the team is Hungarian, but the contact with the markets is in English.

University or College Degree/Technical Certification in a related subject

Good command of English

Good communication skills

PC skills

Experience in the automotive industry or vehicle repair is an advantage.

#LI-FordHungary

Handling / assessing prior approval requests

Manage warranty hotline

Organise warranty training/guidance

Providing warranty reports and information to dealers

Warranty booklet & Warranty policy procedure update

Managing market requirements and specifications

Support the PD with warranty repair/claim details

Handle unique case management in Track-lite system

Warranty process alignment and improvement

Support the dealer network Warranty Claiming Hungarian & EDM (European Direct Markets)

In house training about warranty processing, claim submission, correction and tracking

Managing goodwill claims