At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.
Role OverviewAs a Regional Technology Leader, you serve as a hands-on technical expert and trusted advisor, supporting Cortland’s community infrastructure and end-user devices while driving technology best practices across your region. With a strong presence in the field, you lead service delivery, resolve complex issues, and ensure seamless communication between local teams and executive leadership.
Act as a subject matter expert (SME) for multiple Cortland community and enterprise infrastructure technologiesDeliver technology project tasks on schedule, in scope, and within established quality guidelinesInstall, diagnose, repair, maintain, and upgrade computer hardware and software to ensure optimal workstation performanceMaintain technical competence through self-study, provided trainings, and attending meetings that provide updated information about the current computing environmentDemonstrate leadership and accountability for community technology within your regionKeep executive leadership in your region informed through a combination of reporting and personal interactionExhibit proficiency in documenting systems, setups, and proceduresManage and coordinate service delivery utilizing third-party vendorsMaintain an onsite presence at communities 75% of the timeDemonstrate tact, discretion, and good judgment required for dealing with confidential informationPerform technology due diligence and make recommendations to standardize existing community technologyField requests for technical assistance, record them in a ticketing system, and resolve issues in accordance with Service Level Agreements and departmental expectationsTroubleshoot problems with local and network printers and print queues; fix problems with server hardware and phone systemCollaborate effectively with team members to identify problems and work toward solutions Qualifications Strong 2+ years of experience in an information technology role; experience working as part of a project team or in the multifamily industry a plusBachelor’s degree in Information Technology, Computer Science, related major, or equivalent experienceStellar analytical, critical thinking, and problem-solving skillsSuperb customer service and interpersonal skillsExcellent written and verbal communication skillsProficiency in Microsoft Office Suite, Active Directory, Linux applicationsDemonstrated experience installing Cat 6 cables, installing patch panels, and associated networking equipmentIn-depth knowledge of Windows 10, Windows 11 and Mac OSX operating systemsA+, Network+, MCDST, Dell, Apple, and other related certifications preferred About Cortland
Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.
Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.
Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com.
Cortland is a drug-free workplace.
Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.
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