About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Title: Customer Regional Manager Location: Germantown, Maryland / Remote / East, West, Europe How would you like to work with a company that is revolutionizing the business and digital transformation of the Retail Industry ? Customer Regional Manager We are seeking a dynamic and experienced Regional Manager to oversee major escalations from the Store Management team s . This role requires strong leadership, problem-solving skills, and the ability to work effectively under pressure. The ideal candidate will act as the first line of escalation, identifying key personnel in each store and ensuring smooth communication and resolution of critical issues. Position Summary & Key Areas of Responsibility We are seeking a dynamic and experienced Regional Manager to oversee major escalations from the Store Management team. This role requires strong leadership, problem-solving skills, and the ability to work effectively under pressure. The ideal candidate will act as the first line of escalation, identifying key personnel in each store and ensuring smooth communication and resolution of critical issues. Key Responsibilities: Serve as the primary escalation point for major store-level issues, ensuring timely and effective resolution. Identify and build relationships with key personnel in each store to facilitate efficient problem-solving. Maintain a structured approach to managing escalations, tracking issues, and implementing long-term solutions. Work under high-pressure situations while maintaining a professional and solution-oriented mindset. Collaborate with store management and corporate teams to enhance operational efficiency. Provide guidance and support in resolving software, technical, and operational challenges. Foster strong interpersonal relationships across teams to ensure smooth coordination and issue resolution. Leverage retail experience to anticipate potential challenges and proactively address them. Ensure compliance with company policies and procedures while handling escalations. Qualifications & Skills: Proven experience in a regional management role or a similar escalation handling position. Strong background in retail operations is highly preferred. Ability to thrive under high-pressure situations and make quick, effective decisions. Excellent interpersonal and communication skills to liaise between store teams and corporate management. Solid technical knowledge, including experience with software and support systems relevant to retail operations. Strong leadership and problem-solving abilities. Highly organized with the ability to multitask and prioritize issues efficiently. Experience in escalation management and customer service is a plus. Preferred Qualifications: Experience working in a multi-store retail environment. Knowledge of POS systems, retail management software, and troubleshooting. Bachelor's degree in Business , Retail Management, or a related field is a plus. If you are a proactive leader with a strong background in retail, technology, and problem resolution, we encourage you to apply and be part of our team! Basic Qualifications + US C itizen + Ability to pass Public Trust background check. + Must have strong analytical ability and problem-solving acumen + Ability to work independently with little supervision + Able to prioritize and execute tasks in a high-pressure environment. + Strong problem solving & analysis skills + Strong written and verbal communication skills Preferred Qualifications + Experience in the Retail Industry supporting Retail customers is highly preferred Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Help us run the world's top brands. At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.