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Location

Manhattan

Schedule (Full time)

Monday through Friday; 10am - 6pm*

* May require occasional weekends and hours beyond the normal schedule depending on programmatic needs and/or assignments

Under the direction of the Regional and/or Regional Deputy Director, the Regional Support Supervisor will be responsible for ensuring quality and operational excellence for the programs within their assigned region(s). Collaborates and works closely with program leadership and support departments to provide oversight of administrative and financial systems, trainings, quality of services, and staff engagement.

Primary duties include: assisting in supervision and quality assurance of the region's programs, project management and systems workflows, being a Super User for technological systems, assist in training new and existing Supervisors, organizing the administrative training responsibilities, coordinating regional trainers, and supporting and reporting to the Regional Director.

The position requires supervisory skills and is best suited for a highly organized person who is capable of multitasking. The role requires direct responsibility for a diverse array of tasks within multiple programs and is a very people-focused position.

YAI's Mission

Ready to join our 4,000+ employees in a career at YAI?

Working at YAI means effecting real change in people's lives. It means going home at the end of the day knowing you have helped someone accomplish a goal. If you want a career supporting others, creatively finding solutions to life's challenges, and building a more inclusive community, YAI is the place for you!

Join us in our mission to create opportunities for people with intellectual and developmental disabilities to live, love, work, and learn in their communities. Learn more at yai.org/careers.

Key responsibilities

Serving as the liaison with all support departments, assists as needed

Train new residential and day Supervisors in systems

May be involved in planning special events for staff and people we support Provides support in Residential and Day programs when there is no Supervisor, a new Supervisor, or lack of leadership in the program

Responsible for training on multiple systems

Ability to conduct investigations throughout the region

Acts as a Super User for digital/technological systems

Alerts and coordinates the implementation of training updates

Serves as a support to all trainers in the region, especially regarding preparation, scheduling, and collecting feedback to ensure YAI provides the highest quality of training to staff

Region's representation for committees

Works with individuals and teams

Manage the organization's systems in a region

Provides program assessments to the Regional Director and Deputy Director

Ensures consistency of program operations within YAI's policies and procedures

Participates in agency projects/committees

Attends and presents at regional Supervisor and Coordinator meetings

Communicating priorities for the programs to staff

In collaboration with the Human Resources department, supports with recruitment and engagement efforts including participation in group interviews, attending hiring events, and advertising YAI at college networking events

Ensure adherence to organizational policies and practices

Assists supervisors, directors, and regional leadership with continually identifying opportunities; proposes solution-based approaches to enhancing the overall quality and well-being of their assigned region's operations

Education and Experience

BA/BS required

Prior supervisory and training experience within the field of I/DD preferred

Preferred experience in project management; proven ability to manage projects to completion

Background in supporting people with I/DD or mental health needs

Tuberculosis test mandatory for most positions

Additional Knowledge, Skills and Abilities

Exceptional at planning and organizing

Ability to communicate and present to a wide and varied audience

Ability to multitask

Strategic mind set with strong decision making skills, ability to effectively lead especially during challenging situations

Excellent interpersonal skills

Collaboration; ability to work well with others

Technologically proficient

Ability to evaluate individual staff strengths and weaknesses

Meeting facilitation

Exceptional leadership and supervisory abilities

Training and education proficiency

Facility maintenance

Comprehensive knowledge of systems (financial, clinical, medical, administrative, compliance)

Able to quickly learn, understand, and disseminate policy, procedures, and practices

Incident reporting

Labor relations

Person-centered mind set

Understanding of financial practices and parameters for the programs

Compensation

$64,350/annually

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.