Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
Medical: Multiple plan options.Dental: Delta Dental or reimbursement account for flexible coverage.Vision: Affordable plan with national network.Pre-Tax Savings: HSA and FSAs for eligible expenses.Retirement: Competitive retirement package to secure your future.
Responsibilities
This position will require you to work from an office in your home located within the territory of support which includes Wyoming, Utah, Colorado, South Dakota and Western Nebraska. Relocation to the territory is required within 12 weeks of hire.
As a Regional Service Representative you will manage and maintain multiple client accounts within your designated territory by expanding relationships within the laboratory to support the Mayo Clinic Laboratories (MCL) business model. Dedicated to being a client advocate, you will promote retention and satisfaction by driving the cross-departmental MCL staff to analyze client feedback to enhance business and operational processes. You will also provide technical onsite visits to support growth and service recovery as needed. Additional activities include:
Managing onboarding activities tailored to new facility’s needs
Establishing long standing business relationships with client’s various laboratory and pathology departments, while developing an extensive understanding of each client and identifying key decision-makers
Actively partnering with team members by fostering an inclusive work environment and respecting others with different backgrounds, experiences and perspectives
Training expert for electronic ordering applications and navigating MCL’s products and services
Contributing to strategic initiatives for clients as outlined with territory, operational and business teams
Assisting and supporting outreach initiatives
Identifying and promoting opportunities to improve test utilization
Providing education and acting as liaison to the client contacts to MCL/Department of Laboratory Medicine and Pathology (DLMP) subject matter experts
Actively promoting test campaigns, projects and initiatives directed by Information Technology, Product Management, Marketing, and Technologist Support
Gathering insights from clients as requested by internal work groups
Bringing value to clients by tailoring interactions and messaging to fit the client’s needs and objectives
Remaining accessible to clients and internal staff for timely response and engagement
Coordinating the deployment of Mayo resources in an efficient and effective manner, while escalating feedback and issues appropriately
Comfortable working in a fast-paced ambiguous environment
Practicing and promoting teamwork and communication
Documenting client interactions
*Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic.
**This position is not eligible for visa sponsorship with the exception of the TN visa classification; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
Qualifications
To be considered for this position you must have a bachelor's degree in business or science and 5 years of clinical laboratory experience in a hospital setting.
Additional Qualifications
Ability to travel up to 80%
Leadership, management, and/or Outreach experience
Good human relations and communications skills
High level of technical competence and confidence
Adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments
Customer focused
Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects
Decision making and problem-solving ability
Ability to function and work in a diverse work environment while offering assistance and providing direction to clients in a concise, sensitive, and professional manner, keeping a positive and courteous tone.
Master’s degree, and/or accreditation by a national agency (MT, CLS, MLS, MB, CG, MP or HTL) preferred.
License or Certification
A valid driver's license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation. 80% travel is required.
Exemption Status
Exempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.; $81,286 - $122,033 / annually
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday - Friday, 8:00 AM - 5:00 PM, with flexibility for work and/or travel outside of normal business hours as needed.
Weekend Schedule
This opportunity may require some work and/or business travel on weekends.
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Recruiter
Jenny Stephens