Our Opening and Your ResponsibilitiesMettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-SpeeD, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!
Essential Duties and Responsibilities:Promote the strategy of the department to the field service technicians (FST’s) and throughout the Mettler organizationProvide a World Class customer experience and own the customer relationships within your regionSupervise the FST’s in your region.  Address employees concerns and/or performance concerns in real time.  Maintain proper documentation as neededTraining and development of FST’s within the region.  Get all FST’s to expert levelManagement of the financial performance of the regionHandle escalation of customer issues with a sense of urgency—ability to keep up with emails, voicemails, meetingsKeep employees motivated and performing at a high levelFocus on process improvement and continuous improvementTravel into the region (Gemba) at least 1 week a month and as needed by customer escalations to work with FST’s and to visit customersRun tier calls during the week to track and plan for ongoing issues and upcoming visitsStay current with developments within the PI product line:  Technical bulletins, new product developments, failure trends and pass on to the fieldManage FST staffing within your regionTimely turnaround of approval requests:  Time sheets, expense reports, time-off requests, service admin or accounting requestsConduct performance reviews for technicians in your region by the established deadlineManage special projects as assigned by the National Service ManagerIdentify and maintain a professional working relationship with Service Sales and Product Sales Team within your regionWhat You Need to SucceedRequired Knowledge, Skills, and Abilities:Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitudeMust be organized, efficient and detail orientedInnovative and effective problem-solverExceptional communication skills and presentation skills (written and verbal), as well as excellent interpersonal skills to foster interaction within all levels of the organization and our customersAbility to handle multiple projects with changing priorities and deadlinesWorks well alone or as part of a teamIn addition to our core values all employees must follow the Code of ConductSupport and conform to 5S objectivesExperience with computerized office systems and software (i.e., Microsoft PowerPoint, Microsoft Outlook, Microsoft Excel)Other duties as assigned

Minimum Education / Experience Required:Bachelor's degree in Business, Management, or technical field is preferred5+ years of relevant experience is requiredOur Offer to YouMedical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire Tuition reimbursement, employee wellness programs, plus other perks and discounts Parental and caregiver leave policiesAll the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighingA brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipmentAbout Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.Equal Opportunity EmploymentWe are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.