JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Regional Programme Manager Job Description

We are looking for a Regional Programme Manager responsible for end-to-end oversight of Client’s capital projects in the region, including new corporate and residential fit out, refurbishment in existing buildings, maintenance and replacement or systems and equipment, and other projects to meet the Client’s real estate objectives.

You will be part of a growing team providing programme management / PMO services within the JLL APAC Regional PMO Group.  You will have the opportunity to work on portfolios of projects with prestigious Clients, developing your skills within JLL’s career framework . In doing so you will demonstrate a high level of attention to detail, be self-motivated and able to work unsupervised at times showing initiative, whilst inspiring confidence in your interactions with both Internal and External Clients, Stakeholders and Partners.

You will have prior experience working within a PMO, with oversight of projects at a regional level and be able to draw on previous project management experience of projects valued between £500,000 and £5,000,000 GBP. 

It would be advantageous to have experience working with government sector Clients, managing and influencing internal stakeholders and supporting approval processes.

Project / Program Operations

Roles and Responsibilities

Acting in a support capacity as the point of contact for all matters in relation to the delivery of the Client’s Programme / Portfolio of work, the role involves:

Establish and foster strong relationship with key Client Stakeholders

Act as the Client’s single point of contact in the region for strategy, implementation and escalation for capital works, blending Client’s specific requirements with Local Business needs.

Establish and execute the development of a 5-year maintenance plan with Client’s regional leads, Project Managers and Facility Managers including definition of project scope, scale and budget for incorporation into Client’s Capital Planning tools, and proactively manage the same throughout the capital planning cycle.

Prepare forecasts for project expenditures and assist in the definition of scope and schedule and its management to meet Client objectives.

Spearhead Client’s process for business approval in the region, review before formal submission into Client’s systems.

Where JLL are the Project Manager, identify, develop, and gather key resources to lead the individual projects.

Communicate and drive compliance in the capture of data necessary to make full use of JLL and / or Client Reporting and Business Intelligence Systems.

Ensure that changes to scope, schedule or budget are reported on and managed in compliance with Client procedures.

Guide Project Managers and ensure they deliver projects to specification, on time and in budget with the required standards for construction and data quality.  Ensure that the Project Manager’s report accurately on the status of the project and project finances. Guide and ensure Project Manager in Client processes and documentation.

Proactively work to resolve deficiencies in project delivery and escalate / liaise with JLL Country leads to resolve matters in relation to project challenges

Promote continuous quality monitoring and drive improvement on projects and documentation. Ensure best practices are being followed and hold Project Managers accountable for driving quality control at all stages of the project.

Ensure structured handover and close out of projects including documentation to relevant stakeholders such as FM, Finance etc

Manage risk related to projects. Ensure Project Managers adhere to JLL process and follow Client governance processes at all stages of the project.

Monitor adherence to corporate risk policies and practices, holding Project Managers accountable for mitigating or eliminating risk.

Keep mandated PMO - Client reporting tools up to date to ensure accurate and effecxive reporting at all time

Be an advocate for and assures compliance of Health and Safety best practice with JLL and Client policy

Assist in the review and improvement of internal process and reporting.

Demonstrate knowledge transfer from lessons learnt amongst the core and site team members to improve service delivery.

Interfaces

This role interfaces with the following

JLL PMO Lead

JLL Account Executive / Director (the Client Relationship Manager accountable for JLL’s relationship with the Client)

Client’s Real Estate / Capital Works Teams and other internal functions (where appropriate) including Health and Safety, Engineering, Sustainability, Internal Business Unit Stakeholders, In country management, Facility Managers, Finance, Security and IT teams.

JLL (or other) delivery teams [including their line management]

Other JLL business lines such as Facilities, Finance etc.

Other Consultants retained by the Client, including non-JLL Project Management

Key Result Areas

1.     Client Satisfaction (Net Promoter) Scores

2.     Project and Programme level KPIs

3.     Consistent delivery measured by reduced Client escalations

4.     Revenue growth measured by increasing Share of Wallet and Gross Margin

5.     Total PDS Revenue

6.     Reapplication of learnings

Personal attributes

Perceptive, self-motivated, collaborative, enthusiastic, have strong organizational and time-management skills, have strong analysis and problem solving skills, a passion for quality and, critically, have an eye for detail

You possess a good knowledge of industry principles and processes relevant to your role

Demonstrable experience and an appropriate professional qualification are a preferred requirement.

Excellent communication skills across different countries and cultures

Ability to work across various timezones

Numerate

International experience in capital works and/or programs with multiple projects

English, both written and spoken, to a good technical standard. Other languages an advantage

Educated to Degree in a business related function

5 - 7 years post-graduate experience in relevant field of operations

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.