JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Transportation Services Manager at JLL, you'll coordinate and supervise all aspects of employee transportation services, ensuring optimal efficiency, cost-effectiveness, and customer satisfaction. This critical role requires you to manage third-party service vendors, lead transportation teams, and ensure compliance with applicable regulations while developing sustainable service strategies. You'll serve as the primary point of contact between clients, business stakeholders, and the facilities team for all transportation-related matters, driving service quality and continuous improvement. This position offers the opportunity to make a significant impact on employee experience through efficient transportation solutions while contributing to JLL's commitment to exceptional service delivery and sustainable practices.

What your day-to-day will look like:Serve as the single point of contact for clients, stakeholders, and facilities teams on all transportation service matters, managing vendor performance to meet contractual goals and KPIsCoordinate transportation programs to maximize service efficiency, optimize lead times, and drive cost efficiencies through regular analysis of service metricsDevelop and implement ongoing audit processes to inspect vendors' premises and vehicles, tracking corrective actions to ensure compliance with client and government standardsManage parking lots and spots guidelines working with clients and property owners to ensure efficient space utilization that meets client expectationsProcess service requests through ticketing systems according to established SLAs and manage third-party personnel onboarding and offboardingLead the multi-player transportation team with responsiveness and creativity to deliver high-quality service while nurturing a proactive environment with strong teamworkReview customer feedback to drive continuous service improvement and increase satisfaction through responsive support initiatives

Required Qualifications:Degree in transportation logistics, industrial/process engineering, business administration, or related field3-5+ years of experience managing employee transportation services in corporate office environmentsStrong skills in process analysis, workflow design, quality assurance, and data analysisExcellent leadership abilities with demonstrated experience managing third-party vendorsHigh customer service orientation with ability to provide practical and innovative service solutionsExcellent verbal and written communication skills across different audience levelsFluency in Spanish and English

Preferred Qualifications:Knowledge of Excel, Macros, and Power BI for enhanced data analysis and reportingExperience implementing transportation technologies and optimization systemsPortuguese language skills to support broader regional communicationStrong analytical and decision-making capabilities in fast-paced environmentsDemonstrated ability to influence others to adopt best practicesExperience managing transportation services with sustainability considerationsBackground in developing innovative transportation solutions in corporate settings

Location: OnsiteAt JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –San Jose,CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.