You are responsible for:
Owning the order management and backorder processes in region including backorder daily management and communication to field service
Escalation management on order delays including deep dives on order delay root causes
Supporting and owning improvement projects on regional fulfillment processes and translating regional requirements into SPS order fulfillment processes aligning these within the order fulfillment community in SPS
Definition of regional ASAP processes including processes adherence control of the respective ASAP team
Creating insights from customer SLA and customer demands into SPS
Supporting global hold process actions
Holding Accenture ASAP team accountable on KPI delivery (eg. ETA accuracy, response time)
To succeed in this role, you’ll need a customer-first attitude and the following:
Master’s or bachelor's degree in supply chain management, Business Administration, Logistics, or related field.
Minimum 5 years of experience in order management or supply chain operations, ideally in the medical device or healthcare industry.
Understanding of regulated product order fulfillment, including traceability, documentation, and handling of serialized or lot-controlled inventory.
Experience with ERP systems such as SAP, and strong Excel skills; experience with SMAX preferred
Strong interpersonal and communication skills to work cross-functionally and globally
High sense of urgency and accountability, especially when dealing with time-sensitive, patient-impacting shipments
Detail-oriented and comfortable working within strict regulatory and quality requirements.
Fluency in English
Experience with LEAN deployment is preferred
Minimum required Education:
Bachelor's / master's degree in business administration, Supply Chain, Operations or equivalent.
Minimum required Experience:
Minimum 2 years of experience with Bachelor's OR Minimum 1 years of experience with Master's in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.