Deutsche Bank - Corporate Security

Job Description

Job Title: Regional Operations Centre Manager

Responsible to: Security Operations Manager

Scope: UK&I and UKMEA – all activities within this JD apply on local and international scale.

Role Overview: To maintain the security and life safety of the clients staff, property, information, operation and reputation.

Pay: £20.90 per hour

Shift pattern: 4 days on, 4 days off, 4 nights on, 4 days off

Security System Responsibilities:

Oversee proactive management/ monitoring of all security systems, including CCTV, access control, panic alarms Carry out immediate triage and investigation into alarms arising from all security systems to reduce potential impact to bank operations. Work with bank's corporate security systems team and vendors, to triage nuisance alarms and security system downtime. Furnish the bank's corporate security systems team and vendors with timely data arising from system alarms. Comply with Data Protection requirements in matters relating to investigations, databases, CCTV and access records. Report immediately any/ all equipment faults to the relevant vendor, providing correct details and in a timely manner. Effective and timely reporting/ escalation of information regarding potential threats to Deutsche Bank from internal and external sources. Complete baseline CCTV patrols of all local and regional assets.

Events & Executive Protection Responsibilities

Manage and oversee all emergency response activities for executive residences in conjunction with external monitoring companies and escalate back into the bank and EEP management team. Maintain EEP records and affect changes to these upon instruction from EEP management.

Training and HR and Responsibilities

Carry out investigations and disciplinary activities. Liaise with Mitie HR for guidance with outstanding HR cases. Train and uplift ROCOs where they can fully and confidently undertake ROCM duties. Report to Mitie site management any instances of insubordination, undesired conduct or behaviour or negligence. Carry out performance reviews for ROCOs under your responsibility. Carry out and record quarterly welfare visits for all ROC/ SCR personnel under your responsibility. Report safety hazards, injuries and 1st aid incidents within 12hrs. Carry out scenario exercises to test KOD knowledge and conduct training to close knowledge gaps. Maintain working knowledge of current Mitie HR policies.

Travel and Traveller Security Responsibilities

Monitor, remain alert to, communicate and escalate local and regional security events which might impact business travellers and/ or operations. Contact travellers to establish safety and or monitor and support with travel disruptions. Carry out call tree tests to establish staff safety in conflict regions. Good understanding of travel risk management.

Crisis and Emergency Response and Management Responsibilities

Effectively support Deutsche Bank Crisis Management procedures and processes. Respond to and manage emergencies and escalate/ communicate incidents in accordance with Corporate Security and Non-Financial Risk Management (NFRM) Key Operating Documents (KODs). Maintain a good working knowledge of the Incident Management Process. Respond to emergency situations and assist with emergency building evacuations when necessary. Manage, coordinate and escalate emergency calls and incidents relating to security and life safety events. Provide first aid if required when responding to an emergency medical situation.

 Compliance, Communication and Administrative Responsibilities

Attend the weekly Sister Bank Conference call and produce comprehensive report detailing content to the Client and Senior Management. Manage, review and implement agreed ROC/ SCR KOD's. Ensure ROC/ SCR communication is delivered to a professional level and undertake remedial action where it falls below expected standards. Maintain clear, concise radio and telephone communication to colleagues and Mitie management at all times. Deal with the client and Deutsche Back staff in a professional, effective and courteous manner. Record and escalate any/ all security breaches in accordance with AIs. Attend the weekly Ops meetings and brief ROC teams on threat intel, ops changes and events. Ensure adequate and effective staffing levels are maintained across the ROC/ SCR personnel.

 Legal and Legislative Responsibilities.

Possess strong understanding of data privacy and GDPR and how/ where/ when to apply this. Maintain records of data release forms for audit.

Skills and Competencies

Strong command of the English language. Ability to communicate (spoken and written) clearly and concisely. Portray a calm and comforting demeanour while dealing with emergencies and incidents. Well-developed interpersonal skills and networking ability. Strong motivation and understanding of management techniques. Possess a proactive, logical and inquisitory approach to security duties to be able to deliver under pressure.

Authority:                   

Recommend changes to existing KODs in order to maintain the security and safety of the Clients property, information and/ or staff. Suggest changes to equipment based on an end user perspective to maintain effective operation of the ROC function.

Nil Authority:              

To permanently alter any section of the assignment instructions without the consent of Mitie management and or the Client. To alter or attempt to alter any records, reports or databases maintained by the installed equipment. To obtain goods or services amounting to capital expenditure without the consent of Mitie management and or the Client.