Role: Regional Operations Support and Service Supervisor

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Location: Remote (Covering North East England and East Coast of England)

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Contract Type: Permanent (Full-Time)

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Shift pattern: Monday- Friday (occasional weekend work will be required)

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Salary: £30,000 - £32,500 depending on experience - Plus company vehicle (after completion of successful probationary period)

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Grade: M

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PLEASE NOTE: This role requires travelling to multiple live operational prison environments within the North East and East Coast of England, and you will be in direct contact with inmates who are currently serving a sentence. You will be required to undergo an enhanced security vetting process if you are to be successful for this position.

HMPPS provides prisoners with the means to order goods using their own funds. At DHL, our role is to manage the picking, packing and distribution of these orders. No two days on our HMPPS contract are the same! You will play an integral role in the prisoner's lives, working with a diverse team to support their rehabilitation.

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We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

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Role Purpose:

\n\nProvide operational support across warehouses and service locations by covering staff absences, filling gaps, and delivering training\nAssist Warehouse Managers with onboarding, staff development, and recruitment. \nSupport the Regional Operations Manager and Head of Operations with canteen-related issues at DHL and HMP sites, while contributing to project delivery and continuous improvement \nEnsure adherence to health and safety standards and assist in the implementation of operational strategies.\nEnsuring all relevant DHL operational documents are completed accurately/timely inclusive of change requests.\nEnsure all delivery queries are reported to Warehouse Manager/Supervisors/Transport Team.\nComply with all Prison Service regulations, including security.\n \n\n

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

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Requirements:

\n\nLogistics or similar engagement level job preferable but not essential\nExperience of managing a Team or multiple locations\nExcellent Time Management skills and ability to prioritise workload\nStrong communication skills both verbal and written\nIT skills and working knowledge of Microsoft Packages\nFull Valid UK Driving License - and use of own vehicle (company vehicle provided after successful probationary period)\n\n

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✅WHY JOIN US?

\n\nFree parking and on-site canteen\nGenerous annual leave\nWe're happy to talk about flexible working – just ask about alternative patterns at interview\nJoin our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution\nFree confidential 24/7 GP consultations\nHundreds of retail and lifestyle discounts\nAffordable loans, savings schemes and free mortgage advice\nVisit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more\n\n

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✅WHO WE ARE

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​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

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✅BUILDING AN INCLUSIVE WORKPLACE

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At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

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As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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Please be aware that interviews are provisionally scheduled to take place during the week commencing 15/09/25 . Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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