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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Purpose

We currently have an excellent opportunity for a Regional Facilities Manager. This is a pivotal role responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operations of all facility management activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client’s outsourcing objectives, consistency and risk management. The Regional Facilities Manager has accountability for delivering on the regional financial P&L and its management within the IFM business.

What this job involves

Leadership

Manage the vision and strategy of the account plans and ensure the client receives exceptional deliveryUnderstand the client’s key business drivers, and focus the team to ensure those priorities are aligned with Jones Lang LaSalle deliverablesEnsure the account team and supply chain is high performing and delivery is driven by global platforms and consistency

Client/Stakeholder Management

Manage relationship with key Client stakeholders and the organisation’s counterparts in Corporate Real Estate management ensure net promoter results from the KPI Corporate Real Estate satisfaction survey.Serves as single point of contact for Jones Lang LaSalle’s service delivery and escalation point to global managementAccountable for the service delivery to meet contractual obligations of Jones Lang LaSalleDevelop and implement business plans which meets the Client’s outsourcing and Jones Lang LaSalle’s objectives for the accountDevelop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our servicesMaintaining the Governance and reporting rhythm of the account.

Finance Management / Cost Control / Profitability

Assist the Client with the development of the property budgets and forecasts in accordance with the financial timetableBe responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targetsMeet the agreed growth targets for the accountIdentify opportunities to cross-sell servicesResponsible for collection of fees from client and tracking of outstanding payments

Functional Responsibilities

Responsible for direct management of all resources involved in the delivery of services.Prepare and implement a Succession Plan for the accountResponsible for the implementation of technology systems to support service delivery, and ensure the required reporting from the systemsIn conjunction with the regional client representative, implement global standard operating procedures and processes for the account Develop, implement and manage all regional initiatives and programs for the accountDrive client specific initiatives such as, benchmarking and best practicesSource, transfer and implement best practices to the accountPrepare account reporting, driving consistency in each country

 Contract Management

Ensure adherence to the contractResponsible for the achievement of Account Key PerformanceIndicators (KPI’s), service levels and other measures as contractedImplement and manage the change control processManage the governance process for the accountEnsure that all defined services are completed in accordance with all operating procedures, statuary requirements, and within the Health and safety guidelines.Proactively involved in ensuring that services are reviewed and refinements made to enhance these services.Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality service.Ensure all Vendor KPI’s are upheld.

Project management

Undertake the management and co-ordination of small projects across the portfolio of propertiesEngage additional project management support through JLL for Larger project activities providing liaison to the client and project management teams.

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

Previous experience in facilities management.Fluency in English and Dutch / French.A high calibre Individual with a proven track-record of delivery on regional corporate facilities portfolios with the operational and financial skills required to effectively manage contracts. A good communicator with excellent management skills who is well organised, commercially astute and motivated. Diligent and resourceful with an aptitude for attention to detail, set high expectations of quality and demonstrate an abundance of organisational and managerial ability.

Location:

On-site –Brussels, BEL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.