Welcome page Returning Candidate? Log back in! Regional Director of Office Operations Job Locations US-NC-Mooresville Requisition ID 2026-136244 Location Gentiva Category Corporate Requisition Post Information* : External Company Name Gentiva Position Type Full-Time Location : City Mooresville Location : State/Province NC Overview

Advance Efficiency. Ensure Excellence. Transform Care.

 

We are seeking a Regional Director of Office Operations to provide high-impact operational leadership across a regional portfolio of hospice and home health branches. In this role, you will collaborate with senior leadership to implement efficient systems, uphold compliance and clinical standards, and ensure every branch delivers best-in-class service and care.

 

As a key leader in branch operations, you will serve as a strategic partner in process design, system support, and performance improvement—ensuring your assigned region meets organizational business goals, sustains compliance, and drives measurable outcomes.

 

 

Key Responsibilities:

Oversee day-to-day office operations across assigned branches

Analyze and enhance workflows, KPIs, and business processes

Serve as first-line support for Homecare Homebase, including troubleshooting and system guidance

Collaborate with the Regional Director of Office Operations Senior to design and document operational processes

Lead staff training sessions both in-person and via webinar

Clear backlogs and support underperforming branches with recovery plans

Assist in implementing systems for acquisitions and organic branch growth

Ensure branches maintain core business metrics and operational standards

Support large-scale process implementations and system rollouts

Deliver scheduled reports (daily, weekly, monthly, quarterly, annually)

Manage special operational projects as assigned

About You

Qualifications:

Bachelor’s degree preferred

Minimum of 3 years’ experience in hospice and/or home health operations

Strong background in leading and executing complex operational initiatives

Experience with Homecare Homebase preferred

Familiarity with Hospice and Home Health regulations, policies, and CoPs

Strong analytical and problem-solving skills

Ability to work independently and collaboratively in a team environment

Excellent communication, interpersonal, and leadership abilities

Strong organizational skills with the ability to prioritize and manage multiple deadlines

Valid driver’s license and insurance coverage

Technology Skills:

Proficiency in Microsoft Word, Excel, and PowerPoint

Confident navigating smartphones, tablets, and EMR platforms

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

Competitive Pay401(k) with Company MatchCareer Advancement OpportunitiesNational & Local Recognition ProgramsTeammate Assistance Fund

 

Additional Full-Time Benefits:

Medical, Dental, Vision InsuranceMileage Reimbursement or Fleet Vehicle ProgramGenerous Paid Time Off + 7 Paid HolidaysWellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)Free Continuing Education Units (CEUs)Company-paid Life & Long-Term Disability InsuranceVoluntary Benefits (Pet, Critical Illness, Accident, LTC)

 

Apply now and help build the operational infrastructure that drives compassionate care and measurable outcomes.

Legalese This is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplace Location Gentiva Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

 

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

 

Our nationwide reach is powered by a family of trusted brands that include:

Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New BeaconPalliative care: Empatia Palliative Care, Emerald Coast Palliative CareHome health care: Heartland Home HealthAdvanced illness management: Illumia Health

 

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

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