Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Regional Director of Client Service - Employee Health and Benefits at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

Applicants must be within driving distance to our Atlanta, GA office to be considered for this role and have the ability to commute to the office three days per week.

A day in the life.

As an Regional Director of Client Service - Employee Health and Benefits, you will:

Supervisory:

Provides overall management of personnel-related activities for assigned staff within the department and supports Unit Leaders for second and third personnel reporting levels, ensuring adherence to corporate human resource policies and procedures. 

Responsible for supporting the recruiting, interviewing, and screening of candidates. 

Responsible for day-to-day employee relations issues. 

Supports the development of department career paths; evaluates and recommends job development and career path opportunities for department staff with a focus on retaining quality colleagues at MMA. 

Oversees the ongoing development and implementation of the department’s new hire training path.

Coaches and mentors Unit Leaders, department colleagues, and agency colleagues. 

Oversees salary administration and performance review process in coordination with the Practice Leader and Human Resources. 

Operational :

Responsible for ensuring departmental compliance with national, regional, and local policies and procedures, including required compliance documentation and records retention. 

Facilitates communication among all department colleagues related to systems, procedures, vendor information, products, industry developments and regulatory updates. Maintains an atmosphere conducive to learning and initiative.  

Monitors staffing needs of the department making recommendations to the Practice Leader. 

Coordinates and/or leads regular department and staff meetings as needed. 

Oversees department audit program related to service standards, data quality, and compliance documentation. 

Oversees the implementation and ongoing integration of MMA tools and resources into department  workflow, processes, and procedures. Ensures adequate documentation and training for all department colleagues. 

Maximizes the use of technology within the department workflow to improve client service, efficiency, and productivity.

​Departmental :

Builds and maintains strong client, producer, colleague, and market relationships. 

Coordinate special events with insurance carriers and vendors, such as training, presentations, continuing education, and social events. 

Client Service and Retention 

Coordinates with the Practice Leader to update and maintain segment-focused scopes of service and client service matrix to ensure appropriate level of client service and contact for all accounts.

Ensures department colleagues follow all processes and procedures, meeting established timelines, and maintaining quality standards. 

Supports the resolution of escalated client service issues. 

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

A college degree or equivalent experience is required. 

A minimum of 10 years of insurance industry experience is required. 

5-8 years of experience managing client relationships is required. 

Managerial or supervisory experience is preferred. 

Strong leadership and relationship-building skills with the ability to collaborate across all sectors of the organization. 

Ability to coordinate multiple projects while ensuring timely and accurate deliverables, with effective problem-solving and resolution skills. 

Ability to demonstrate professional negotiation and persuasion skills to achieve objectives. 

Empowers colleagues and holds them accountable to MMA’s high standards. 

Strong organization skills with the ability to manage upward. 

Superior listening, written and verbal communication skills; ability to professionally communicate information and respond to questions from leadership, colleagues, clients, and vendor partners. 

Ability to read and interpret insurance and client-related policy and legal documents. 

Ability to compile, analyze, interpret, and summarize information/data to facilitate decision-making. 

Strong Microsoft Office and industry-specific computer software skills. 

A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability

Georgia Life & Health Producer’s License maintained in good standing. 

Industry specific designations such as CEBS, HIA or GBA preferred. 

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

Medical, dental and vision insurance

401K and company match program

Company-paid life and disability

Generous paid time off programs

Employee assistance program (EAP)

Volunteer paid time off (VTO)

Career mobility

Employee networking groups

Tuition reimbursement and professional development opportunities

Charitable contribution match programs

Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

https://www.instagram.com/lifeatmma/

https://www.facebook.com/LifeatMMA

https://twitter.com/marsh_mma

https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are

EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMASE