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Account Quality and Compliance Lead (EMEA)

The EMEA Account Quality & Compliance Lead provides quality oversight and support for work performed across multiple sites for a specific client account in the EMEA region, with particular emphasis on cGxP-related scope. The role holder is responsible for ensuring that work conducted by JLL facilities management teams, project teams and subcontractors at client sites across EMEA are performed in accordance with service agreements, quality agreements, JLL and Client procedures, ISO 9001:2015 and cGxP requirements. This role leads the Quality & Compliance team and activities for the account across the EMEA region. The role will also lead globally on coordination and collaboration efforts with the APAC and NAM regional Quality Leads, ensuring global alignment on reporting, quality programs and initiatives.

ESSENTIAL FUNCTIONS

Implement and maintain ISO 9001 and cGxP requirements on the account in region.

Develop, implement and maintain the account Quality Management Plan (QMP), and serve as the account quality subject matter expert (SME) in EMEA.

Lead/support the implementation and maintenance of the regional and/or site-based Quality Agreement between JLL and the client.

Ensure regulatory, quality and training compliance on the account, through document reviews, self-assessments, audits, etc.

Develop and implement Quality, risk and Compliance programs on the account, to ensure sustainability of service quality.

Prepare and manage quality documentation e.g. SOPs, change control documentation, quality agreements, training materials, investigations, CAPA, etc.

Lead and support JLL quality related complaints, change controls, deviations, investigations, root cause analysis (RCAs) and CAPAs.

Perform qualification of cGxP impacting vendors, establish quality agreements, conduct vendor performance reviews and maintain the account approved supplier list (ASL).

Interface and collaborate with client Quality team to ensure adherence to client procedures, compliant documentation, delivery of reports and address quality-related concerns.

Represent JLL and act as the single-point-of-contact (SPOC) during client-related internal, external audits and regulatory inspections

Support the EMEA and global internal audit programs, as well as the Global ISO 9001 certification audits.

Perform regional account quality reviews, status reports and reports on critical/key quality-related performance measurements.

Develop and sustain a quality-first culture and identify/implement quality & compliance improvements.

Strategically lead staff by providing effective and clearly communicating expectations, accountabilities and providing feedback for continuous improvement.

Mentor, develop, and train account team members and direct reports on quality and compliance matters.

Lead global collaboration efforts with APAC and NAM regional quality leads, facilitating regular meetings and communication channels to ensure alignment on global quality initiatives.

Monitor global quality performance metrics and provide regular reports to stakeholders on progress and areas for improvement.

Collaborate with quality colleagues regionally and globally to share and reapply learnings, successes, and best practices.

Coordinate and standardise quality practices across the account's EMEA sites to ensure consistency in compliance and performance.

Support long-term planning initiatives geared toward operational excellence for the account.

ACCOUNT/SITE SPECIFIC REQUIREMENTS

Travel to various EMEA site locations as required to conduct investigations, on-site quality assessments, audits, training sessions, client meetings.

EDUCATION AND EXPERIENCE

BSc degree in life science, engineering or equivalent.

Strong previous experience in quality and/or compliance in engineering, facilities design, and production/facility operations, lab operations or equivalent

Prior experience working in a GMP environment preferably in pharmaceutical and/or biotechnology.

Experience leading investigations, change control, root cause analysis (RCAs) and CAPAs in a regulated environment.

Strong leadership experience and experience interacting at all levels.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong knowledge and understanding of Quality Management Systems (GMP, ISO 9001, ISO 13485) and EMEA cGMP standards and regulations in Pharmaceuticals.

Ability to communicate effectively in oral and written reports.

Good customer service skills

Must be self-motivated, detail oriented, comfortable working in a dynamic team environment with minimal supervision.

Demonstrated ability to lead, influence with & without authority and partner with people across multiple business areas, including global teams

Capable of writing detailed technical reports.

Ability to multi-task and respond within deadlines.

Excellent IT skills and proficient in Microsoft excel, word, outlook, power point and access.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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