Position Summary

Why join our team?

The Samsung Refurb Sales & Operations Program Manager is responsible for coordinating, executing, and refining the refurbished devices program for SEUK. This role covers the entire device refurbishment cycle, including device sourcing, inspection, grading, repair, refurbishment, quality control, logistics, and channel sales!

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a comprehensive understanding of the mobile device's market. Join Samsung, a global leader in innovation, and be part of a team dedicated to delivering residual value growth and exceptional customer value through sustainable refurbishment solutions!

Role and Responsibilities

Key Responsibilities

Be responsible for leading and developing a team that supports the wider ambitions of Samsung’s device refurbishment programme to driving growth, ensure quality, and build trust and reputation within the secondary market place.

Program Leadership and Coordination

Lead and coordinate the refurbished devices taskforce, overseeing weekly cross-functional activities to ensure the successful execution of the end-to-end program and its associated development gates.

Strategic Reviews and Reporting

Set, steer and lead weekly, quarterly and long-term reviews across the Refurb Taskforce, SteerCo [Strategic Leadership Team], Europe and HQ. Serve as the key point of contact for sharing SEUK business insights, sales and revenue forecasting and ad-hoc required feedback / program insight.

End-to-End Sales Process Optimisation

Deliver a smooth and efficient Refurb end-to-end sales process by building strong internal cross-functional networks and fostering external partner and customer relationships.

Financial Performance Management

Drive revenue growth and RV development by maintaining a clear understanding and effective management of financial Key Performance Indicator’s.

Business Project Evolution

Manage the continuous evolution of Refurb business projects through cross-functional and virtual teams, seeing opportunities for revenue growth.

Strategic Planning and Analysis

Conduct regular planning and analysis to uncover opportunities and gaps, providing solutions that drive positive revenue growth.

Market Intelligence and Relationship Management

Maintain relationships with key partners and customers to drive revenue growth. Leverage market intelligence, trends and marketing dynamics to develop appropriate quarterly and annual plans.

Cross-Functional Collaboration

Collaborate with both European and HQ Teams and SEUK D2C, CX, Supply Chain, BI, Logistics, Marketing and Sales Teams to design effective end-to-end operations and launch plans for refurbished products.

Inventory Management

Effective management of device inventory that accurately reports on the number and condition of devices at each stage of the process

Reporting and Presentation

Prepare detailed reports across both performance and market intelligence and present findings to the SteerCo [Strategic Leadership Team], ensuring clear communication of program performance and strategic insights.

Industry Knowledge and Innovation

Stay updated with the latest technologies and advancements in the electronics industry to ensure alignment with market trends and innovation opportunities.

What we need for this role

To be successful, you will possess the following skills and attributes:

University degree or equivalent experience (preferably with Business/Commercial direction)

Experience in Carrier, Retail or Distribution handling commercial relationships

Excellent negotiation and commercial skills

Broad experience of GTM, Channel Operations, Secondary Market and working across virtual teams

Involvement in developing strategic commercial programmes

Strong communication & presentation skills

Experience working independently and managing tight deadlines

Excellent problem-solving abilities and attention to detail.

What does success look like?

Sales team development, mentorship, empowerment and leadership

Extensive secondary market mobile device experience and a strong understanding of the UK landscape

Strong financial skill including forecasting, modelling, pricing and RV understanding

Relevant experience of consumer finance and innovation in commercial model development

Excellent experience of working in cross-functional teams in a virtual environment

Experience of developing insight and data led strategies

Experience working collaboratively both in teams and as an individual

Confident and articulate communicator

Skills and Qualifications

Benefits of working at Samsung include

Hybrid working – 3 days in the office and 2 days at home per week

Bonus scheme linked to individual, team and company performance

Car allowance

Pension contribution

Three volunteering days each year

Holiday - 25 days plus bank holidays and an additional day off for your birthday

Access to discounts on a wide range of Samsung products

Access to a discount shopping portal

Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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