Are you passionate about building relationships and delivering value to ensure customer success? 

Do you enjoy troubleshooting technical issues and developing solutions to meet customers’ needs?  

Join our Downstream Chemicals Team 

Our Downstream Chemicals Team utilizes technology consisting of specialty chemicals, equipment, digital tools, and over 100 years of industry knowledge to deliver value to our customers.  

The Baker Hughes Downstream Chemicals Team leverages our expertise to provide best-in-class technology and support to optimize process, finished fuels, and water treatment applications within the refineries where we operate. 

Partner with the best 

As a Refinery Account Representative, you will provide a vital service by implementing, monitoring, troubleshooting, and evaluating chemical treatment programs. You will be a crucial team member supporting a large key customer account, responsible for ensuring they have the services and products required to operate safely and efficiently. 

Role responsibilities include, but are not limited to: 

Safely managing day-to-day operations of refinery process, finished fuels, and water treatment programs to ensure performance and value delivery for our customers 

Developing trusted relationships with customers and cross-functional teams to promote collaboration 

Applying account management fundamentals to understand customer needs, requirements, and potential sales opportunities while supporting the account P&L 

Identifying and coordinating numerous projects of varying complexity to bring value to our customers 

Routine monitoring and reporting of performance of existing treatment programs 

Collaborating with team members to drive technical sales and innovative solutions that bring value to our customers 

Collecting and interpreting data for troubleshooting, service reports, meetings, reviews, and presentations delivered to customers 

Providing field support, laboratory analysis, and technical guidance for our customers on issues, projects, turn-arounds, shut-downs, and daily operations 

Managing chemical inventories and deliveries at the customer location 

Fuel your passion 

To be successful in this role, will require: 

Associate’s degree or higher in a technical field preferred, but not required, or demonstrated relevant field experience. 

Experience in refining, petrochemical, or industrial settings supporting chemical treatment programs. 

Strong understanding of industrial chemical treatment technology and sales process 

Strong mechanical aptitude and troubleshooting skills 

Previous experience working in a laboratory setting and/or familiarity with analytical methods and interpretation 

A comprehensive understanding of customer requirements and refinery market conditions 

Ability to present complex technical content to various levels of internal and external organizations, in a clear and concise manner 

Proficiency in Microsoft Office Programs (Excel, PowerPoint, Word, Outlook) 

Ability to drive a company vehicle as required to perform job duties (motor vehicle record checks will be performed to determine eligibility to drive a company vehicle) 

Residing within a commutable distance to Sunray, TX (1 hour or less) 

Work in a way that works for you. 

We recognize that everyone is different, and that the way people want to work and deliver at their best is different for each of us, too. In this role, we can offer the following flexible working patterns: 

Typical hours will be Monday – Friday, 7 am - 4 pm (must be willing and able to support the business after hours as required) 

Working with us 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. 

Working for you 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: 

Competitive sales bonus program 

Company-provided vehicle or vehicle allowance 

Competitive 401(k) program 

Company Stock Purchase Program 

Contemporary work-life balance policies and wellbeing activities 

Comprehensive private medical care options 

Safety net of life insurance and disability programs 

Tailored financial programs 

Education Assistance  

Generous Parental Leave  

Mental Health resources, Virtual Therapy Programs 

Dependent and Partners Care  

Pet Insurance 

Additional elected or voluntary benefits 

Additional information can be found at https://www.bakerhughesbenefits.com/guide 

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

 

 

The Baker Hughes internal title for this role is: Services Professional - Field Svc Ops