Work whereevery momentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford Hospital is one of the largest and most respected teaching hospitals as well as a Level I trauma center Hartford Hospital is on the cutting edge of technology medical care and is home to the Center for Education Simulation and Innovation CESI one of the most advanced medical simulation training centers in the world Housing the Northeastrsquos largest robotic surgery center committed to becoming the best in the country for patient safety and is pursuing that goal by taking innovative action and creating a culture of safety at every level within the organizationThe Referral Coordinator is responsible for ensuring patients receive timely accurate and well coordinated access to care This position serves as a key liaison among patients providers and external facilities by managing referrals verifying required documentation and coordinating appointments in compliance with organizational and regulatory standardsJob ResponsibilitiesReview and process incoming referrals to ensure completeness accuracy and program eligibilityVerify insurance coverage authorization requirements and referral criteria as applicableCoordinate and schedule patient appointments efficiently to support timely care deliveryCommunicate with patients to explain referral processes appointment details and next stepsCollaborate with physicians surgeons and clinical staff to ensure appropriate patient placement and continuity of careCommunicate with referring providers regarding incomplete or inappropriate referrals or when patients are unable to be reachedMaintain accurate up to date documentation within the electronic medical record EMRCoordinate with external facilities such as dialysis centers and specialty clinics to support seamless care transitionsEnsure compliance with organizational policies HIPAA regulations and quality standardsSkills CompetenciesStrong attention to detail and accuracyAbility to manage multiple referrals simultaneously in a fast paced environmentProfessional and effective communication skills with patients and healthcare providersStrong problem solving follow up and organizational skillsTeam oriented with the ability to work independentlyWork whereevery momentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford Hospital is one of the largest and most respected teaching hospitals as well as a Level I trauma center Hartford Hospital is on the cutting edge of technology medical care and is home to the Center for Education Simulation and Innovation CESI one of the most advanced medical simulation training centers in the world Housing the Northeastrsquos largest robotic surgery center committed to becoming the best in the country for patient safety and is pursuing that goal by taking innovative action and creating a culture of safety at every level within the organizationThe Referral Coordinator is responsible for ensuring patients receive timely accurate and well coordinated access to care This position serves as a key liaison among patients providers and external facilities by managing referrals verifying required documentation and coordinating appointments in compliance with organizational and regulatory standardsJob ResponsibilitiesReview and process incoming referrals to ensure completeness accuracy and program eligibilityVerify insurance coverage authorization requirements and referral criteria as applicableCoordinate and schedule patient appointments efficiently to support timely care deliveryCommunicate with patients to explain referral processes appointment details and next stepsCollaborate with physicians surgeons and clinical staff to ensure appropriate patient placement and continuity of careCommunicate with referring providers regarding incomplete or inappropriate referrals or when patients are unable to be reachedMaintain accurate up to date documentation within the electronic medical record EMRCoordinate with external facilities such as dialysis centers and specialty clinics to support seamless care transitionsEnsure compliance with organizational policies HIPAA regulations and quality standardsSkills CompetenciesStrong attention to detail and accuracyAbility to manage multiple referrals simultaneously in a fast paced environmentProfessional and effective communication skills with patients and healthcare providersStrong problem solving follow up and organizational skillsTeam oriented with the ability to work independentlyHigh School Diploma requiredMinimum of one year of experience as a medical receptionist or in care coordination requiredStrong written and verbal communication skillsPrevious customer service experience in a medical setting preferredEpic experience preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability statusHigh School Diploma requiredMinimum of one year of experience as a medical receptionist or in care coordination requiredStrong written and verbal communication skillsPrevious customer service experience in a medical setting preferredEpic experience preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability status