Full time (40 hours weekly) Mon - Friday 8:00a-4:30p **General Summary** Performs a variety of support functions for each assigned practice including, but not limited to, scheduling, insurance verification, obtaining authorizations and referrals and record management. **Duties and Responsibilities** **Essential Functions:** + Schedules patient appointments with specialty providers including correct processing of necessary referral forms and transfer of patient information. + Ensures patient confidentiality. + Manages the insurance referral process according to policy. Keeps staff current on changes. + Reviews patient insurance to obtain authorizations for diagnostic testing, genetic labs, DME and medications. + Provides insurance company with clinical information necessary to secure authorizations. + Communicates with clinical team when authorization is unable to be obtained. + Maintains referral record in electronic medical record. **Common Expectations:** + Maintains established policies and procedures, objectives, quality assessment and safety standards. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation + Establishes and maintains files and records on an ongoing basis. + Opens and routes incoming mail; distributes correspondence and other material to staff. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + 1 year Medical insurance experience or experience obtaining authorizations and referrals from insurance companies. Required + Medical front office experience. Preferred **Courses and Training:** + Medical terminology. within 180 days Required **Benefits Offered:** + Comprehensive health benefits + Retirement savings plan + Paid time off (PTO) + Education assistance + Financial education and support, including DailyPay + Expanded Paid Parental Leave For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org) (https://www.joinwellspan.org/benefits/) WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. **Quality of Life** Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.