Description

The Referral Coordinator is responsible for all referrals for the medical offices in the market. Process patient referrals for the practices in the market. Facilitates orders outside to outside facilities. Coordinate scheduling of office visits for the referred patient. Assist patient with finding resources that accept the various insurances. Obtains pre-authorization from payers. Calls insurance companies to get medications approved that may have been denied due to formulary changes.

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1. Process patient referral 

2. Facilitates orders outside to outside facilities 

3. Answers telephones in a prompt and courteous manner 

4. Coordinate scheduling of office visits for the referred patient 

5. Assist patient with finding resources that accept the various insurances 

6. Obtains pre-authorization from payers 

7. Calls insurance companies to get medications approved that may have been denied due to formulary changes 

8. Ensures that all contacts with patients, the public, physicians and other personnel are carried out in a friendly, courteous, helpful and considerate manner 

9. Manage, copy, and review medical records to ensure accuracy 

Qualifications

High School Diploma/GED  4 years of experience in a Physician Practice required  Completion of Medical Office Assistant program preferred  Healthcare management/administration certification preferred  EMR/EHR experience preferred, NextGen or Athena experience preferred  Proficiency in a windows environment with a working knowledge of Word, Outlook, and the Internet is required  Willingness to be flexible and adaptable in a complex, matrix environment

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