Assures that all referrals are managed effectively and efficiently. Provides high-level customer service to both referring physicians as well as referred patients. Obtains pre-authorization for all diagnostic tests and performs additional administrative support functions. This job requires the application and interpretation of policies and procedures and the use of independent judgment in a medical setting. The individual must possess the ability to maintain a working knowledge of carrier contracts/changes and departmental policies and procedures. + Assures all referrals are handled effectively and efficiently. + Analyzes information required to complete pre- authorizations with insurance carriers and service area contacts. + Demonstrates the skills of effective communication decision-making and organization to ensure efficient job performance and job success. + Provides high-level customer service to both referring physicians as well as referred patients. + Assists with operational patient flow as applicable; performs problem-solving. + Maintains current working knowledge; adheres to Medical Center and departmental policies and procedures. + Provides service in a professional and courteous manner. + Performs area-specific support activities. + In addition to the above job responsibilities, other duties may be assigned. Position Compensation Range: $16.97 - $26.30 Hourly MINIMUM REQUIREMENTS Education: High School graduate or equivalent required. Associate’s or Bachelor’s Degree preferred. Experience: 1 year relevant experience required. Licensure: None required. PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. _The_ _University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click_ here (https://eocr.virginia.edu/notice-non-discrimination-and-equal-opportunity) _to read more about UVA’s commitment to non-discrimination and equal opportunity employment._