Reference Data Services Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. **Responsibilities:** + Perform trend analysis and identifying root causes Implementing or suggesting solutions based on the root cause analysis + Liaise with other teams globally to ensure data quality is remediated + Provide a high level of customer service to our internal stakeholders + Provide tangible metrics to Management + **Working on shift:** Shift based schedule, 8 hour shifts, starts at **9:00-17:00 and 15:00-23:00 (cover for EMEA and NAM)** **Qualifications:** + **Fluent English (written&spoken)** + Good knowledge of Excel spreadsheet as an asset + Managing various data remediation work streams Projects Knowledge + Able to identify, trouble shoot issues and ultimately escalate + Experience of maintaining client static data within a capital markets environment + Takes ownership of allocated work and is accountable + Bachelor’s/University degree or financial services related qualifications as an asset **What we offer:** + Competitive salary connected with annual salary review and discretionary annual performance bonus + Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme) + Hybrid model of work – from modern office and from home + Additional bonus for working on NAM shifts + Free UBER after finishing work on NAM shifts + Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with + Structured onboarding process and extensive training offering (e.g., including Udemy, Degreed) + Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas \#LI-NS3 ------------------------------------------------------ **Job Family Group:** Operations - Services ------------------------------------------------------ **Job Family:** Reference Data Services ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.