Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Job Summary: 

Business Excellence

The Recycle Fiber Coordinator is responsible for managing the movement of recyclable materials generated at external vendors/sources to internal Smurfit Westrock mills and external customers.  This role is focused on a high volume of transactions, almost exclusively via truck averaging ~ 750 loads per month.  The Fiber Coordinator schedules pickups weekly as provided by the North Region Fiber Supply team.  This position serves as the first point of contact for suppliers and customers to satisfy their needs and expectations in a manner that builds strong business rapport and customer trust and confidence and liaisons between the sales team, suppliers, customers, logistics and accounting, providing overall customer service and support to all capabilities.

 

People and Culture

Effectively and clearly communicate with all stakeholders to provide the highest level of customer service.Develop and nurture positive and collaborative relationships with all internal and external capabilities such as Logistics, Accounting and North Region Fiber Supply buyers and managers.Liaison between North Region Fiber Supply Team, Supplier and Customer, communicating and facilitating resolution on all pertinent issues.  Build and maintain relationships with assigned accounts and proactively monitor activity to continuously ensure that all supplier information is current in system and submit changes to the Master Data team for updates.  Assist with Onboarding of new accounts by collaborating with North Region Fiber Supply Team and Master Data Team as necessary to set up new supply points in system and add to weekly allocation file, as necessary.     Aid suppliers, customers, and carriers with payment and invoice inquiries and discrepancies by working with and through accounts payable and accounts receivable departments as necessaryWork in conjunction with other departments and locations to resolve disputes in a timely fashionBuild an on-site presence at the West Point mill with the Inbound team and scale operators as well as Fiber Supply team membersBe main point of contact at the West Point mill with assisting in resolving of scale issues and be the ‘eyes’ for the buyers who are not always on site and travel frequently Participate in in-house continuing education to further knowledge and skills

Experience:

Entry level position with no prior experience in recycling necessary.

 

Education:

Required: High School diplomaPreferred: BA/BS or equivalent experience in a high-volume customer service or support environment

Technical Skills:

Microsoft Office – Intermediate or higher proficiency in Excel, Outlook, PowerPoint, WordTyping – High ProficiencyStrong ability to learn new systems.

 

Critical Skills:

Communication Skills - Communicate effectively with a variety of audiences – from direct peers up to senior leadership within our division, as well as with internal and external suppliers and customers.        Clearly expresses ideas in a written and spoken format.  Able to build rapport with and understand perspective of others.        Effectively listens, speaks, and writes in a business context.  Capable of conveying key messages clearly and correctly.Detail oriented and organized with ability to coordinate changes with schedules and carriers in a timely manner. Adaptable to Change - Able to shift with an ever-changing environment as business grows.Customer Orientation - Ability to conduct business with the supplier’s and customer's best interest in mind.Big Picture Thinker - Be able to understand how your role fits into the overall business of both the company and the industry.Creativity - Bring improvement ideas and a willingness to assist in implementing those ideas and solutions.Collaboration/Teamwork - Work effectively with and through others in the organization outside the line of formal authority – both within your team, as well as with other teams or those in leadership – to accomplish organizational goals and to identify and resolve problems.Problem Solving – Ability to identify and research issues while seeking resolutions to minimize cost and satisfy all stakeholders. Results Driven - Focus on achieving both personal and team goals to exhibit our core value of Excellence.Persuasiveness - Use appropriate interpersonal style and communication methods to gain acceptance of an idea, plan, activity, service or product from prospects and clients.Ethics & Integrity - Behave in accordance with Smurfit Westrock’s core values all times and encourage the same behavior in others. Act based upon the best interest of Smurfit Westrock and build trust with colleagues across the organization. Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.