This role is responsible for facilitating and coordinating new caregiver human resource appointments while ensuring exceptional customer service standards are consistently met. Responsible for accurate and timely communications with candidates and new caregivers, reviews and addresses OneHR cases, and assists with applicant tracking system activities, maintaining system accuracy. Performs quality checks to ensure compliance for new hires. Tracks and reports on new caregiver status, focusing on HR appointment readiness. **Responsibilities:** + Facilitates and coordinates new caregiver human resource appointments. + Ensures exceptional customer service expectations are delivered using Start with H.E.A.R.T. + Responsible for accurate and timely candidate and new caregiver communications. + Reviews and appropriately addresses AskHR cases and referral programs. + Tracks and reports timely on new caregiver status as it relates to HR appointment readiness and attendance, missing documents and clearance. + Ensures new caregiver onboarding is complete by their start date. + Provides support with miscellaneous projects and auditing requests as needed. + Responsible for onboarding, training and coaching fellow caregivers. + Other duties as assigned. **Education:** + High School Diploma or GED. **Languages:** + Oral and written communication in English **Certifications:** + None. **Complexity of Work:** + Demonstrates strong and effective verbal, written and interpersonal communication and possess strong customer service skills. + Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. + Must be able to work in a fast-paced and high-volume environment. + Proficient computer skills in Microsoft office suite. + Must be team oriented, possess a positive attitude and work well with others. + Ability to prioritize and multi-task in a flexible, fast paced and challenging environment. + Must be detail-oriented and can work proactively and effectively while ensuring compliance. + Displays professionalism throughout the recruitment process. **Work Experience:** + Minimum one year of customer service experience. + Previous human resources experience is preferred. + Experience with computers and Microsoft Office suite required. **Physical Requirements:** + Ability to perform work in a stationary position for extended periods. + Ability to travel throughout the hospital system. For some roles, ability to travel to other locations. + Ability to operate a computer, audio visual and other office equipment. + Ability to communicate and exchange accurate information, including the ability to deliver any applicable training in person and virtually. + In some locations, ability to move up to 25 lbs. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $17.25 Maximum hourly: $26.31 The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities