Job description / Role Job Type
Full Time Job Location
UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
General Management Company Industry
Travel, Hotel & Tourism Company description

Sofitel Al Hamra Beach Resort

Job description To oversee the recreation operations, pool and beach operations, and all guest areas and to personally supervise the above ensuring that the hotel standards and procedures are fully known and followed. To ensure appropriate stock level for the smooth run of the recreation operations and to prepare requisitions accordingly. To ensure a proper coverage and supervision of the recreation facilities at all times. To be present in the pool and beach areas during busy periods to welcome and socialize with guests. To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service. To ensure that the privacy of the guests and the confidentiality of the information is respected. To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it. To call the spa and recreation manager for advice in serious cases or if an approval is required. To be fully aware of and to report all guest comments or complaints. To ensure that all recreation therapists are fully trained on all aspects of operations specifically on safety standards and procedures. To ensure that all recreation facilities are thoroughly cleaned, properly set-up and available for use at any given time. To implement and follow up the Focus and other financial and audit procedures. To be aware of all VIPs visiting or staying in the hotel. To ensure the proper use of all the recreational equipment and hotel management system and to have a perfect knowledge of the set ups. To assign duties and responsibilities to subordinates and to assist them in their duties. To control and implement daily check lists. To assist the spa and recreation manager in preparing forecasts and statistics. To respect schedules, terms and deadlines as agreed with the management. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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