Overview Healthcare Services Group (HCSG) is currently seeking to fill the position of Recovery Care Client Services Manager! National Coverage with concentration in the preferred states: CO, MD, VA, IN The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. (Salary Range: $90,000- $110,000) POSITION SUMMARY: The Client Services Manager position is a focal component in the management of existing Recovery HCSG/Client relationships. The Recovery Care Client Services Manager will be assigned to the Avenues Recovery Center client group, serving as a critical point of contact for the client’s senior and regional operational leadership. + Work collaboratively with, and coordinate the efforts of, HCSG operational leadership (Vice Presidents, Directors of Operations, District Managers, clinical leadership and corporate office stakeholders) to enhance client outcomes through strong communication and responsiveness to client concerns + Establish and maintain strong client relationships, at all leadership levels, to help ensure account retention and promote internal growth + Routinely visit the facilities and interact with HCSG staff and patients + Serve as a point of contact for account escalations + Work with local operational leadership through the satisfactory resolution of all escalations + Responsibilities to include; project management of remedial actions (including coordination of communication amongst HCSG stakeholders), creation and management of project timelines, facility-level visits/support and communication with client stakeholders + Oversee contract compliance for all assigned accounts to include: adherence of all key financial and operational terms, facility renegotiation, address concerns around contract compliance + Coordinate and guide weekly/monthly client calls to include the following: + Aggregate, verify and finalize all weekly reports, including but not limited to staffing reports, spend down reports, DM recap reports, etc. + Confirm that all shared drives are updated in advance of the calls + Prepare an agenda for each call based on input/feedback from client and HCSG operational leadership + Coordinate and guide internal prep call prior to the client calls to review agenda items and make all necessary updates to the agenda + Summarize each call in to a report/email (to be reviewed and approved by HCSG senior leadership prior to sending) to be shared with the client and HCSG operational leadership after each call + Provide status updates on issues discussed during the calls to the client and HCSG operational leadership when necessary + Coordinate Quarterly Business Reviews (“QBRs”) and/or Annual Business Reviews + Aggregate, verify and finalize all critical reports (including but not limited to staffing reports, spend down reports, DM recap reports, etc.) and data for inclusion in the client presentation + In collaboration with HCSG operational leadership, prepare client presentations + Coordinate and guide internal prep calls + Summarize each client presentation in to a report/email (to be reviewed and approved by HCSG senior leadership prior to sending) to be shared with the client and HCSG operational leadership after each presentation + In collaboration with HCSG operational leadership: + Create, review and relay monthly operational reports to client + Develop and project manage reported plans of correction where applicable + Ensure all necessary parties are involved in addressing open items as appropriate + Actively engage with client to address concerns and/or follow up on open items + Work with client on resident preferences + Implement key operational initiatives with the field, including: + Identify and address outliers in customer satisfaction reporting + Address concerns with billing or current staffing/coverage levels with HCSG local leadership to help determine the changes, if any, that should be made to meet the needs of the client and ensure billing is in line with the agreement + Manage and coordinate the Billing Change Request (BCR) process for assigned accounts by reviewing, validating, and aligning all proposed billing changes with operational leadership prior to the client receiving any BCR documentation + Work with HCSG regional leadership and present solutions to spend management for review and implementation + Coordinate specific communication between HCSG and client + Assist with communication and coordination of important events at client facility, regional, divisional and/or corporate level + Review monthly operational reports (including resident satisfaction scores where available) with HCSG operational leadership + Forward legal, financial, operational and process related questions to the appropriate corporate and field subject matter expert and coordinates and functions as the point in communicating that the appropriate follow up actions were completed + Assist in new facility/business line start-ups to help ensure a smooth transition focusing on strong communication with the client and coordination of corporate office and field throughout the entire start-up process + Vigilantly pursue any valid allegations of any type of violation of company policy or illegal actions and consult with Human Resources as necessary + In collaboration with HCSG operational leadership, help drive key employee engagement initiatives + All other duties as assigned by Senior Vice President of Client Services QUALIFICATIONS: + At least 5 years or relevant work experience + HCSG Management or Management experience as a District and/or Director of Operations preferred + Knowledge of the recovery care industry, including dietary services highly preferred + Excellent oral/verbal and written communication skills + Excellent client relations and interpersonal skills + Excellent organizational and project management skills + Proven track record of account management skills + Experience with financial reporting and financial analysis + Knowledge of state and federal recovery care regulations in the areas of food & nutrition services, including safety/sanitation + Highly effective collaborator with internal and client resources + Results oriented with ownership of client goals and objectives + Ability to identify and highlight issues early on and quickly develop and execute correctional measures + Ability to exercise independent judgment + Ability to synthesize/summarize data to formulate business strategy and make fact-based, informed business decisions + Up to 75% travel (as necessary) is required for account/facility visits and client interaction + Must be fluent in English - reading, writing and speaking HCSG is proud to be an equal opportunity employer committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions, or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate. Benefits Link Click here for more benefits information (https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee\_Benefits\_for\_Job\_Descriptions\_\_7\_.pdf) or copy this link: https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee\_Benefits\_for\_Job\_Descriptions\_\_7\_.pdf *Not available in AR. Join Our Team Join Our Team (https://careers-hcsgcorp.icims.com/jobs/687123/recovery-care-client-services-manager/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336028984) Submission FAQs (https://icims.help/candidate-faq) Job LocationsUS-TX-Dallas | US-VA-Richmond | US-PA-Bensalem | US-CO-Denver Updated Date2/20/2026 Requisition ID2026-687123 CategoryCorporate Shift1st Shift/Day Shift TypeRegular Full-Time Location : Postal Code75261