At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Responsibilities:
A Record Center Coordinator internally services the customers by maintaining their inventory through performing and coordinating the workflow of record center tasks including put-away, retrievals, internal moves, destruction, permanent withdrawals, and any other projects requested.
Key Skills, Requirements, and Competencies:
- Responsible for executing services requested by the clients in Iron Mountain facilities within the district.
- Responsible for the workflow coordination of a team of record center specialists by defining and assigning daily work duties. Responsible for productivity, quality, and completion of daily work assigned.
- Assist in procedural training of new Record Center Specialists.
- Individual and team responsibility for customer transactions
- Process all incoming orders including, scanning carton barcodes and locations, storing items in the record center, downloading scanned information, investigating and resolving all exceptions, and closing the order in SafekeeperPlus.
- Process retrieval orders including pulling the items, verifying items, closing service orders on SafekeeperPlus manifesting all orders, and preparing for shipment to the customer
- Process all internal moves including pulling customer material from one location and storing it in another location, investigating all exceptions, and closing all work orders in SafekeeperPlus.
- Process all destruction including pulling required material, verifying it for accuracy, preparing it for destruction, and investigating and resolving all exceptions.
Research and resolve discrepancies encountered during the above processes and communicate difficult issues or problems to the supervisor
- Prepare and process all record center paperwork necessary to accomplish the above processes
- Observe all safety procedures and report safety issues
- Perform other duties as assigned
- High School education with 1 to 3 years experience in a service industry with 1 year at a senior level
- Attention to detail, ability to read and write, professional communication skills
- Ability to coordinate work and set up workflow priorities
- Strong organizational skills
- Ability to understand and execute instructions and perform routine problem-solving. Ability to make judgments and decisions independently and in conjunction with others.
- Ability to perform repetitive work
- Ability to interact with a variety of people inside and outside the organization
- Ability to work the shifts provided based on the volume dictated by our business
- Ability to handle physical work which includes lifting and carrying an average of 40 pounds
- Ability to work in a dusty environment, fast-paced, the environment that is not climate controlled
- May be required to travel between facilities, ability to climb stairways
- Able to work overtime as required
Compliance Obligations:
It is the responsibility of every Iron Mountain employee:
- to comply with all applicable laws, rules, regulations, and company policies
- exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct
- complete required training within the allotted time frame
US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
Reasonably expected salary range: $52,200.00 - $65,300.00Category: Operations Group