Job Summary

The role is responsible for execution of all reconciliation related activities for an assigned portfolio. It performs in-depth investigations and is responsible for the effective resolution of issues impacting our clients, operational risk and RBC’s financial results.

Job Description

WHAT WILL YOU DO?

Prioritize and adjust tasks and schedules as necessary to meet established timelines/deadlines

Ensure adherence to Enterprise General Ledger Attestation Policy, SLAs and GRS operational controls

Perform investigations related to the resolution of reconciliations, which may require use of numerous RBCI ( Royal Bank of Canada Insurance ) systems and applications

Investigation and follow up to be completed daily with adherence to established SLAs and use of the escalation protocol

Proactively identify and escalate process challenges to Senior Reconcilation Officers/Leads and/or Managers

Ensure appropriate supporting documentation for reconcilations/postings are prepared and provided to approvers for their review

Ensure all required reports are completed in a timely and efficient manner

Recommend process improvements/changes to enhance efficiency and effectiveness wherever possible

Act as a coach and provide support on any assistance and escalation requests received as well as participate

Maintain up-to-date procedures and microlearning webex videos to ensure consistent service

Prompt and professional response to any enquiries from various internal business partners.

Cross-train to ensure quality support and backup/coverage at all times

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WHAT DO YOU NEED TO SUCCEED?

Must have:

Knowledge of General Ledger reconciliation processing and Enterprise GL Attestation Policy

Good understanding of Enterprise and FSS applications related to GL Reconciliation Activities

Excellent Word and Excel skills

Nice-to-have: 

Sense of urgency, agile, adaptable and resilient to handle multiple situations

An innovative thinker who is proactive and well organized with attention to detail

Strong ability to problem-solve, drive results and win as a team

Growth mindset and willing to try new things

Strong communication and client/partner service skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Operational Delivery, System Applications, Teamwork, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-05

Application Deadline:

2025-08-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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