PRN (As Needed) Varying Shifts **General Summary** Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location. **Duties and Responsibilities** **Essential Functions:** + Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary. + Provides excellent customer service assistance. + Answers telephones, routes callers, takes messages and provides routine information to callers. + Enters and/or retrieves data from established computer files using knowledge of various computer software applications. + Assists with office operations, special initiatives and projects as requested. + Maintains appropriate records, reports, and files as required. + IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel. **Common Expectations:** + Maintains and follows established policies and procedures, objectives, quality assessment and safety standards. + Participates in educational programs and inservice meetings. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Sets a positive example of excellent service. + Attends meetings as required. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + Less than 1 year Up to 1 month experience. Required + 1 year Related work experience. Preferred **Knowledge, Skills, and Abilities:** + Excellent communications, interpersonal and customer relations skills. + Basic computer skills. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. **Quality of Life** Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history. Franklin County is in the heart of Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.