JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Lobby Ambassador will be responsible for delivering an outstanding Customer Service experience, ensuring every guest and caller receives a positive, professional, and lasting impression. This role requires a flexible, multi-skilled approach to meet a variety of reception and facilities support needs.

Working Hours:
Monday to Friday, 8 hours per day on site

Key Responsibilities:

Serve as the main point of contact for all enquiries, providing exceptional service and ensuring guests and residents are welcomed courteously, their needs anticipated, and their experience memorable during core weekday hours.Manage guest registration, host notifications, and pass issuance in line with procedures, communicating HSE and evacuation processes to all visitors.Maintain an immaculate and organised reception area, ensuring the desk is always attended and overseeing all aspects that impact the visitor experience.Complete daily shift checklists and monthly reports to support efficient operations, and handle the booking of taxis, vehicles, meeting rooms, and inductions as required.Operate relevant IT systems confidently, coordinate logistics with courier and shipping providers, and support general administrative tasks for the Facilities Management team.Provide information on local amenities, travel, directions, and updates to help residents and visitors as needed.

Compliance & Safety:

Remain up-to-date on all site procedures, promptly address and report process changes or incidents, and ensure full compliance with health, safety, and evacuation protocols.

Teamwork & Performance:

Model a positive attitude and professional behaviour, maintaining strong communication and cooperation with all site team members to ensure seamless service.Foster recognition of senior management and facilitate effective handovers between shifts, supporting a collaborative, ‘One Team’ culture.Assist with cross-training of colleagues and uphold high standards in all interactions.

Core Competencies:

Commitment to learning and continuous improvementHigh quality standards and personal presentationStrong planning, organisation, and problem-solving abilitiesReliability, discretion, and self-motivationService excellence and effective teamworkStrong communication and interpersonal skills

Skills & Experience:

Demonstrated customer service experience in a high-profile environmentService-oriented mindset with a proactive approach to problem-solvingAbility to recognise and remember individuals and detailsTeam player comfortable with handling disruptions and maintaining smooth operationsExcellent organisational skills and computer literacy; quick to adapt to new systems

What you can expect from us:

Contract of employmentBenefits package (private healthcare, cafeteria system, life insurance)Opportunity to demonstrate your own initiativesOpportunity to participate in training and development programsPossibility to work in a highly professional, stimulating and challenging work environment of multinational Company with great and long-term career prospectiveFriendly and supportive company culture

Location:

On-site –Krakow, POL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.