**General Summary** Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location. **Shift** 40 hours bi-weekly 2 days a week, 10-hour shift Week 1; Mon 5a-3:30pm and Wed 5a-3:30pm Week 2; Wed 5a-3:30pm and Fri 5a-3:30pm **Duties and Responsibilities** **Essential Functions:** + Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary. + Provides excellent customer service assistance. + Answers telephones, routes callers, takes messages and provides routine information to callers. + Enters and/or retrieves data from established computer files using knowledge of various computer software applications. + Assists with office operations, special initiatives and projects as requested. + Maintains appropriate records, reports, and files as required. + IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel. **Common Expectations:** + Maintains and follows established policies and procedures, objectives, quality assessment and safety standards. + Participates in educational programs and inservice meetings. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Sets a positive example of excellent service. + Attends meetings as required. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + Less than 1 year Up to 1 month experience. Required + 1 year Related work experience. Preferred **Knowledge, Skills, and Abilities:** + Excellent communications, interpersonal and customer relations skills. + Basic computer skills. **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy **Quality of Life** Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch - farm-to-table and beyond. Conveniently located in Central Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing and both professional and semiprofessional services. (Patient population: 535,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.