Job Summary/Overall Objectives
Receptionist position for oncology practice. Responsibilities include but not limited to greeting and registering patients as they arrive to the office, answering phones, assisting patients with questions and/or needs and delegating to appropriate staff members as needed. Communicating effectively with other team members to provide the best experience for patients.
Essential Job Functions
Keep the front desk/reception area highly organized and functioning as efficiently as possible. Secure information relative to patients’ financial status or insurance coverage. May complete insurance forms, verify insurance coverage, and secure other information if needed. Utilizing Expanse/Phreesia, answer telephone, arrange & confirm patient appointments, and give routine information in accordance with practice procedure. Duplicate documents and forms as directed and mail or fax to outside individuals and agencies. Function Assist with telephone referrals/approvals for HMO patients, outpatient test scheduling and prescription phoning. Completing appropriate forms within Expanse/Phreesia. Type a variety of materials: e.g., letters, reports, memos, forms, etc. Perform secretarial functions as circumstances demand. Maintain, retrieve and file patient records within the Medent EMR System. File all correspondence, reports, etc. in patient electronic medical records in designated order after physician has reviewed and initialed. When required receive and record patient payments. Maintain proper attendance and punctuality to ensure that the medical office is operated in an efficient and cost-effective manner. Other duties as assigned.
Competency and Experience [Knowledge, Skills and Abilities]
Required Qualifications/Experience
High School Diploma, GED or higher level of education. Typing skills Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice. Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
Preferred Qualifications/Experience
Experience in Healthcare setting.
License, Certification & Clearances
Act 34-PA Criminal Record Check from the PA State Police system Current CPR certification
Position Type/Expected Hours of Work
Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.). Travel may be expected locally between System locations.Equal Employment Opportunity
Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.
Disclaimer
This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice
Work Environment
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Extreme Heat
Extreme Cold
Heights
Confined Spaces
Extreme Noise(>85dB)
Mechanical Hazards
Use of Vibrating Tools
Operates Vehicle (company)
Operates Heavy Equipment
Use of Lifting/Transfer Devices
Rotates All Shifts
8 Hours Shifts
10-12 Hours Shifts
On-Call
Overtime(+8/hrs/shift; 40/hr/wk)
Travel Between Sites
Direct Patient Care
Respirator Protective Equipment
Eye Protection
Head Protection (hard hat)
Hearing Protection
Hand Protection
Feet, Toe Protection
Body Protection
Latex Exposure
Solvent Exposure
Paint (direct use) Exposure
Dust (sanding) Exposure
Ethylene Oxide Exposure
Cytotoxic (Chemo) Exposure
Blood/Body Fluid Exposure
Chemicals (direct use) Exposure
Mist Exposure
Wax Stripper (direct use)
Non-Ionizing Radiation Exposure
Ionizing Radiation Exposure
Laser Exposure
Physical Demands
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Bending (Stooping)
Sitting
Walking
Climbing Stairs
Climbing Ladders
Standing
Kneeling
Squatting (Crouching)
Twisting/Turning
Keyboard/Computer Operation
Gross Grasp
Fine Finger Manipulation
Hand/Arm Coordination
Pushing/Pulling(lbs. of force)
Carry
Transfer/Push/Pull Patients
Seeing Near w/Acuity
Feeling (Sensation)
Color Vision
Hearing Clearly
Pulling/Pushing Objects Overhead
Reaching Above Shoulder Level
Reaching Forward
Lifting Floor to Knuckle
###
Lifting Seat Pan to Knuckle
###
Lifting Knuckle to Shoulder
###
Lifting Shoulder to Overhead
###
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.