**JOB PURPOSE:** The duties and responsibilities include performing the day-to-day administrative secretarial and receptionist functions of the facility in accordance with current established procedures, and as directed by the Office Supervisor. **KEY RESPONSIBILITIES:** 1. Answers incoming telephone calls and direct to appropriate person or department. 2. Maintains confidentiality of all pertinent personnel information in accordance with the Privacy Act, as well as established personnel policies governing the release of information. 3. Types documents, reports, letter, etc. at least 50 words per minute with high accuracy. 4. Recognizes, respond to and/or report resident emergency situations immediately. 5. Maintains strict confidentiality on all facility data. 6. Communicates with and support residents, families, visitors, etc. 7. Maintains privacy of records, conditions and other information relating to residents, employees and facility. 8. Performs assigned tasks in accordance with policies and procedures, and as instructed by the Administrator. 9. Notifies supervisor of pending absence or tardiness within the time frame described in personnel handbook. 10. Operates copier, office machines, computer, etc., as directed. 11. Prepares and mail statements in accordance with established billing procedures as needed 12. Greets visitors, guests, residents, sales people and others, and monitor or report suspicious persons or situations to the Administrator. 13. Receives, sorts and distributes mail as directed. 14. Refers difficult and conflicting interactions or situations to Administrator or appropriate department head. 15. Assists in reporting complaints and grievances from residents, families, visitors and partners. **MINIMUM EDUCATION REQUIRED:** High school diploma or equivalent **MINIMUM EXPERIENCE REQUIRED:** At least six (6) months experience in phone etiquette and customer service. **Family Makes Us Stronger.** Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference. We are eager to connect with you! **_Apply Now_** to get started at PruittHealth! _As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status._