JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Receptionist/Admin

Work Dynamics -  Integrated Facilities Management

The Receptionist/ Admin will be part of the Workplace Experience team, to drive and increase customer satisfaction, with the team to establish stronger relationships with the customers. As the first point of contact the Receptionist is to create an engaging experience to our customer and their guest. This individual ensures that a seamless consistent level of service is provided at every user touchpoint.

Duties & Responsibilities

Site Management

Manage front desk: greet & attend to visitors/associates, answer phone calls & log all calls. Ensure the reception area is always clean and tidy. Adopt a Clean Desk policy.

Facilitate courier collection of docs/parcels. Alert recipients to collect received docs/parcels.

Ensure all meeting rooms are equipped with the required stationery, equipment in working condition, and "ready to use" condition.

Ensure all urgent emails are replied within 24hrs.

Check mailbox, sort mail and alert recipient for collection.

Ensure consistency of procedures with established standards and support continuous updating as required.

Coordinate with stakeholders on the reception of VIP visitors and broadcast visit.

Set up meeting rooms for events and town halls. Prepare the Guest room for the duration of VIP’s visit.

Manage stationery, ensure “stationery corners” are tidy and stocks replenished.

Manage Pantry supplies.

Record all requests & defects in tracker and create Work Orders (WOs) for follow-ups.

Check Daily 1st Aid kits stocks and validity. Order stock accordingly.

Work closely with janitors to ensure site cleanliness.

Facilitate “Employee Experience”: Display & replenish daily fruit basket, and pastry (pastry days).

Strong command in spoken & written English.

Proficient in Microsoft Excel, Word & Ppt.

Customer Service / Client Relationships

Pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved

Advantage with Hospitality experience.

Team Support

Assist in updating trackers and Emergency Roll Call list.

Communicate all requests and feedback to Team.

Assist in ad hoc vendor quotation requests.

Create & verify WOs when required.

Ad hoc tasks assigned by FM & Client.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.