Job Title: ReceptionistJob Description The Receptionist serves as the first point of contact for patients both over the phone and in person in a kidney specialist office. This role manages a high volume of incoming and outgoing calls, schedules appointments using EPIC, and supports the front office with routine clerical tasks. The position offers training for candidates with strong customer service backgrounds and provides opportunities for career growth into roles such as intake coordinator, billing, or lead receptionist. Responsibilities + Serve as the first point of contact for patients in person at the front desk and over the phone, providing a friendly and welcoming experience. + Answer and manage a multi-line phone system, averaging approximately 40 incoming calls per day. + Transfer calls promptly and accurately to the appropriate parties or departments. + Make outbound calls to schedule follow-up appointments and confirm patient information as needed. + Schedule patient appointments using EPIC, ensuring accuracy and completeness of information. + Use Outlook and Word daily to manage communications, calendars, and basic documentation. + Assist with routine clerical duties such as scanning, filing, and organizing patient or office records. + Collaborate with a team of receptionists to ensure consistent coverage and smooth front desk operations. + Learn and navigate new computer systems and office processes efficiently. + Demonstrate reliability, professionalism, and a trainable attitude to support potential advancement into expanded responsibilities. Essential Skills + Proven customer service experience in any industry such as retail, hospitality, or food service. + Friendly, welcoming demeanor with strong interpersonal and communication skills. + Ability to navigate and learn new computer systems quickly and accurately. + Comfort working with multi-line phone systems and handling a steady volume of calls. + Basic proficiency with computers and standard office software. + Customer service oriented mindset with a focus on patient and visitor satisfaction. Additional Skills & Qualifications + Previous experience as a receptionist, front desk associate, or administrative assistant. + Experience in a medical or healthcare setting. + Familiarity with EPIC systems or other electronic medical record platforms. + Experience using Microsoft Office, including Outlook and Word, in a professional environment. + Background in retail customer service, hospitality, or food service, especially for candidates transitioning into an office role. + Interest in growing into roles such as intake coordinator, billing, or lead receptionist. Work Environment The Receptionist works at the front office of a kidney specialist practice, seated behind a glass partition at the reception area. The role is part of a team of receptionists who collaborate and rotate between locations, supporting a consistent and professional front desk presence. The schedule is Monday through Friday, with typical hours from 8:00 a.m. to 5:00 p.m. The environment is professional, patient-facing, and computer-based, requiring frequent use of EPIC, Outlook, Word, and a multi-line phone system. Job Type & Location This is a Contract to Hire position based out of SALEM, OR. Pay and Benefits The pay range for this position is $16.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in SALEM,OR. Application Deadline This position is anticipated to close on May 21, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.