JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overall Roll

The Receptionist serves as the professional face of our organization and the first ambassador of our client's culture, creating exceptional workplace experiences from the moment guests and visitors arrive. This position plays a pivotal role in delivering polished first impressions that reflect our client's dynamic, professional environment while supporting the Site Lead in executing operational excellence and the broader human experience strategy at the client workplace.

Operating in a boutique professional office environment, the Receptionist provides personalized, high-touch service that meets the elevated standards expected in a sophisticated corporate setting

Duties & responsibilities

Guest & Visitor Experience

Provide exceptional first impressions through warm, professional, and polished greetings to all visitors, clients, and employees

Manage visitor registration, security protocols, and escort procedures while maintaining a welcoming atmosphere

Coordinate visitor logistics including meeting room assignments and refreshment services

Handle incoming calls with professionalism and efficiency, routing inquiries appropriately

Provide appropriate hospitality for VIP visitors and senior executives according to client protocols

Maintain awareness of company activities and communicate relevant information to visitors professionally

Exercise discretion and confidentiality when handling sensitive information and high-profile visitors

Workplace Atmosphere & Engagement

Serve as a professional ambassador of the company's culture, maintaining positive energy and approachability

Proactively engage with employees, acknowledging personal milestones, work anniversaries, and achievements

Create moments of positive impact through personalized interactions and professional courtesy

Act as information hub for upcoming events and workplace activities

Assist Site Lead in collecting employee feedback on F&B services and workplace satisfaction through informal interactions and formal surveys

Site Operations

Conduct thorough physical checks of Front-of-House (FOH) spaces to ensure the space is well-maintained, cleaned and ready for the business day

Utilize workplace technology platforms effectively

Create and track facilities management tickets for maintenance issues

Monitor and follow up on service requests until resolution

Support preventive maintenance programs through timely issue reporting

Coordinate vendor access and sign-in for service providers including maintenance, cleaning, and delivery personnel

Monitor pantry inventory levels and report restocking needs to Site Lead

Food & Beverage Service Support

Support daily breakfast service coordination including monitoring setup, quality checks, and clearing in collaboration with catering partner (8:30am-10:00am)

Coordinate with barista service to ensure coffee quality standards and timely service delivery throughout the day

Assist with coffee/beverage service quality monitoring and restocking as needed

Support pantry team with presentation and quality monitoring of daily fresh fruit service

Ensure F&B service areas maintain professional presentation standards throughout the day

Report F&B service issues or quality concerns to Site Lead promptly

Event & Celebration Support

Assist with event setup and coordination for company gatherings and celebrations

Support registration and check-in processes for company events

Coordinate lobby decorations for seasonal celebrations, company events, and special occasions

Anticipate client needs to create memorable experiences

Provide outstanding customer service and support memorable events that exceed client expectations

Mail Management

Receive and process incoming mail and parcels

Notify recipients of arrivals and manage secure storage

Arrange courier services and manage outgoing parcels

Maintain accurate logs of deliveries and shipments

Conference Room & Meeting Support

Proactively manage meeting room bookings through workplace management systems

Resolve scheduling conflicts and optimize space utilization

Perform daily conference room checks and report maintenance issues

Coordinate with IT and facilities teams to ensure seamless meeting operations

Support meeting setup including technology, catering arrangements, and materials preparation when required

Ensure meeting rooms are properly reset and maintained between bookings

Candidate Specification

Experience

Minimum 2-3 years of reception or customer service experience

2+ years' experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry)

Experience in corporate office environment preferred, particularly financial services or professional services sectors

Experience supporting high-profile management teams (e.g., C-suite executives & VIP visitors) is highly advantageous

Prior experience managing meeting room services is an advantage

Familiarity with workplace management systems advantageous

Skills Required

Excellent verbal and written communication skills

Exceptional attention to detail and organizational abilities

Strong multi-tasking capabilities with ability to prioritize effectively

Proficiency in MS Office Suite

Customer service orientation with ability to anticipate needs

Ability to work independently while supporting team objectives

Professional judgment in handling confidential and sensitive information

Coordination skills for F&B service delivery and quality monitoring

Personal Attributes

Professional, courteous, and cooperative demeanor with polished presentation

Confident, friendly, and engaging personality balanced with appropriate discretion

Discreet and trustworthy in handling confidential information (essential for financial services environment)

Adaptable and open to innovative workplace practices

Strong drive to deliver exceptional service experiences

Cultural awareness and sensitivity to diverse stakeholders

Proactive problem-solving mindset

Resilient and composed under pressure

Additional Requirements

Ability to maintain composure in busy, fast-paced environment

Flexibility to support various workplace initiatives and events

Understanding of health and safety protocols

Willingness to learn and adopt new technologies and processes

Provide coverage support during colleague absences to ensure continuous front desk operations

Candidate Specification

Experience

Minimum 2-3 years of reception or customer service experience

2+ years' experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry)

Experience in corporate office environment preferred, particularly financial services or professional services sectors

Experience supporting high-profile management teams (e.g., C-suite executives & VIP visitors) is highly advantageous

Prior experience managing meeting room services is an advantage

Familiarity with workplace management systems advantageous

Skills Required

Excellent verbal and written communication skills

Exceptional attention to detail and organizational abilities

Strong multi-tasking capabilities with ability to prioritize effectively

Proficiency in MS Office Suite

Customer service orientation with ability to anticipate needs

Ability to work independently while supporting team objectives

Professional judgment in handling confidential and sensitive information

Coordination skills for F&B service delivery and quality monitoring

Personal Attributes

Professional, courteous, and cooperative demeanor with polished presentation

Confident, friendly, and engaging personality balanced with appropriate discretion

Discreet and trustworthy in handling confidential information (essential for financial services environment)

Adaptable and open to innovative workplace practices

Strong drive to deliver exceptional service experiences

Cultural awareness and sensitivity to diverse stakeholders

Proactive problem-solving mindset

Resilient and composed under pressure

Additional Requirements

Ability to maintain composure in busy, fast-paced environment

Flexibility to support various workplace initiatives and events

Understanding of health and safety protocols

Willingness to learn and adopt new technologies and processes

Provide coverage support during colleague absences to ensure continuous front desk operations

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.