JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overall Roll

The Receptionist serves as the vibrant face of our organization and the first ambassador of our celebratory culture, creating exceptional workplace experiences from the moment guests and visitors arrive. This position plays a pivotal role in delivering memorable first impressions that reflect our client's dynamic, celebration-focused environment while supporting the Campus Workplace Manager in executing operational excellence and the broader human experience strategy across all client sites.

Duties & responsibilities

Guest & Visitor Experience

Provide exceptional first impressions through warm, professional, and enthusiastic greetings to all visitors, clients, and employees

Manage visitor registration, security protocols, and escort procedures while maintaining a welcoming atmosphere

Coordinate visitor logistics including meeting room assignments, and refreshment services

Handle incoming calls with energy and professionalism, routing inquiries efficiently

Create memorable welcome experiences for VIP visitors through personalized greetings and special touches

Maintain awareness of company celebrations and achievements to share exciting news with visitors

Workplace Atmosphere & Energy

Serve as the primary ambassador of the company's celebratory culture, radiating positive energy and enthusiasm

Proactively engage with employees, acknowledging personal milestones, work anniversaries, and achievements

Create moments of delight through personalized interactions, surprise treats, or uplifting conversations

Act as information hub for upcoming celebrations, events, and workplace activities

Site Operations

Conduct thorough physical checks of Front-of-House (FOH) spaces to ensure the space is well-maintained, cleaned and ready for the business day 

Act as information hub for upcoming celebrations, events, and workplace activities

Create and track facilities management tickets for maintenance issues

Monitor and follow up on service requests until resolution

Support preventive maintenance programs through timely issue reporting

Event & Celebration Support

Assist with event setup and coordination for celebrations and gatherings

Support registration and check-in processes for company events and celebrations

Coordinate lobby decorations for seasonal celebrations, company events, and special occasions

Anticipate client needs to create memorable experiences

Coordinate lobby decorations for seasonal celebrations, company events, and special occasions

Mail Management

Receive and process incoming mail and parcels

Notify recipients of arrivals and manage secure storage

Arrange courier services and manage outgoing parcels

Conference Room & Meeting Support

Proactively manage meeting room bookings through EMS/Book-It systems Resolve scheduling conflicts and optimize space utilization

Perform daily conference room checks and report maintenance issues Coordinate with IT and facilities teams to ensure seamless meeting operations Support catering arrangements for meetings and events when required

Experience

2-years’ experience in Hospitality and/or Tourism sector or related professional area (Preferably experience in airlines and hotel industry)

Managed high profile management team (e.g., C-suite & VVIPS)

Prior experience to manage meeting room services is an advantage

Minimum 2-3 years of reception or customer service experience

Experience in corporate office environment preferred

Familiarity with workplace management systems advantageous

Skills Required

Excellent verbal and written communication skills

Exceptional attention to detail and organizational abilities

Strong multi-tasking capabilities with ability to prioritize effectively

Proficiency in MS Office Suite

Customer service orientation with ability to anticipate needs

Ability to work independently while supporting team objectives

Personal Attributes

Professional, courteous, and cooperative demeanor

Confident, friendly, and engaging personality

Discrete and trustworthy in handling confidential information

Adaptable and open to innovative workplace practices

Strong drive to deliver exceptional service experiences

Cultural awareness and sensitivity to diverse stakeholders

Additional Requirements

Ability to maintain composure in busy, fast-paced environment

Flexibility to support various workplace initiatives and events

Understanding of health and safety protocols

Willingness to learn and adopt new technologies and processes

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.