**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s \#1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS\!** The **Hilton London Canary Wharf** is a modern, full service hotel with 282 Guestrooms in the heart of London’s financial district\. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station\. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure\. Consistently voted within the top 5 Hilton properties within the UK & Ireland\. **A WORLD OF REWARDS** + **Hourly rate of £13\.39 plus upsell bonus** + **Free** **and healthy** **meals** when on duty + **Grow your Career** + **Personal Development** programmes designed to support you at every step of your career + **A chance to make a difference** through our Corporate Responsibility programmes – Find out what and how we are doing \(https://cr\.hilton\.com\) + **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages \(subject to individual outlets\) + **Team Member Referral Program** + **High street discounts:** with Perks at Work + **Holiday:** 28 daysincluding bank holidays \(increasing yearly to up to 33 days\) + **Discounted dental and health cover** + **Modern and inclusive** Team Member’s areas A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check\-in through check\-out and complete audits, as required\. **What will I be doing?** + Achieve positive outcomes from Guest queries in a timely and efficient manner + Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required + Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments + Demonstrate a high level of customer service at all times + Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts + Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties + Maximize room occupancy and use up\-selling techniques to promote hotel services and facilities + Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy + Comply with hotel security, fire regulations and all health and safety legislation + Act in accordance with policies and procedures when working with front of house equipment and property management systems + Follow company brand standards + Assist other departments, as necessary **What are we looking for?** + Previous experience in a customer\-focused industry + Completed high school certificate or equivalent + Positive attitude and good communication skills + Commitment to delivering a high level of customer service + Excellent grooming standards + Ability to work on your own and as part of a team + Competent level of IT proficiency **It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:** + Previous experience in cash handling **EVERY JOB MAKES THE STAY\.** At Hilton, It Matters Where You Stay, but The Stay is only one side of the story\. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical\. That’s why at Hilton, Every Job Makes the Stay\. **Find out more about all our brands and hotels \-** Hilton Brands | Global Hospitality Company \(https://www\.hilton\.com/en/corporate/\) **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Receptionist_ **Location:** _null_ **Requisition ID:** _HOT0C7XH_ **EOE/AA/Disabled/Veterans**