Location

Brookfield Place - 181 Bay Street

Brookfield Culture

Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.

Job Description

Position Summary

The Toronto Corporate Receptionist represents Brookfield and the Brookfield brand by creating an appropriate & professional “experience,” for all guests and business associates when they visit the corporate office. This role co-manages the reception desk and client conference center, representing 750 + employees and 7 business units. As the first point of contact for guests, the Corporate Receptionist must always present an energetic, polished, professional image to the public and Brookfield personnel while providing prompt information and assistance.

The Corporate Receptionist is the first point of contact for all visitors and callers, ensuring a professional and welcoming experience.  The role is responsible for managing the telephone lines, screening and resolving inquiries, coordinating conference centre bookings and performing a variety of detail-oriented, administrative tasks in a fast-paced, multi-business unit environment.

Hours: 8:30am – 5:30pm; flexible to change shift to meet business demands

Responsibilities

Guest and relationship management

Greet & welcome all internal and external visitors and direct to meeting rooms accordingly.

Assist guests with coats, luggage, refreshments, wireless networks, etc.

Direct and resolved inquiries received by internal and/or external clients.

Swift and courteous acknowledgement and action of all incoming emails from staff.

Proactive coordination with staff regarding visitors, meetings and meeting requests according to boardroom availability.

Ensure the reception area/office is well maintained

General conference center

Proactively resolve and manage meeting room conflicts as they arise

Collaborate with the Facilities Operations Team for Conference room bookings with configurations

Work in conjunction with Conference Services Team with scheduled and/or impromptu meeting requests 

Administrative Support

Support the Office Services team with various administrative submissions

Maintaining Office Services information system and resources updated accurately and timely

Maintaining tracking lists and statistics updated using Word, Excel and PowerPoint

Support and assist in maintaining the Intranet updated with accurate information

Provide back up support for invoices, mail services and binding of reports

Co-manage building security passcards for both internal and external clients

Assist with coordinating team events

Other duties

Other duties as assigned

Qualifications & Requirements

Minimum 5 years’ experience as a corporate receptionist or senior administrative support role in a busy and corporate environment

Experience of handling multiple requests, managing telephone lines and conference room bookings.

Excellent verbal and written communication skills

Strong attention to detail and accuracy

Strong interpersonal and communication skills

Polished, high-end demeanor, demonstrating tact, diplomacy, composure and discretion

High degree of professionalism along with a strong work ethic, "will do anything" attitude with flexibility to support requests outside of considered job scope

Demonstrates superior self-organization and prioritization of responsibilities and assignments

Strong team player and works well with others by sharing responsibilities productively

Proficient user of Microsoft Office tools and Microsoft Outlook

Utilizes problem-solving skills in a deliberate and well-considered manner to resolve issues

Post-Secondary Education required

Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it.  Accordingly, we do not tolerate workplace discrimination, violence or harassment.

Brookfield is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act. Should you require a Human Rights Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.