Job Description
The role of a receptionist is primarily focused on interacting with customers to provide information about products and services, as well as to handle and resolve complaints. The position involves determining clients' issues, offering possible solutions, and providing follow-up as needed. Responsibilities may include both inbound and outbound customer service tasks.
ResponsibilitiesResolve customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills.Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments.Refer unresolved customer grievances to designated departments for further investigation.Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.Essential SkillsCustomer service skillsExperience with inbound and outbound callsPhone experienceProficiency in computer skillsData entryProficiency with Microsoft OfficeAdditional Skills & QualificationsVerbal and written communication skillsAttention to detailInterpersonal skillsAbility to work independently and manage time effectivelyExperience with MS Outlook or data entry softwareHigh school diploma or GED preferred0-2 years of customer service-related experienceWork Environment
This role is based in an office environment with a new schedule from 2pm to 10:30pm. The organization offers opportunities for advancement into several other departments, providing a platform for career growth.
Job Type & Location
This is a Contract position based out of Portland, Oregon.
Pay and Benefits
The pay range for this position is $19.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Portland,OR.
Application Deadline
This position is anticipated to close on Oct 4, 2025.
\n
\n\nAbout Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
\n\n