**About Specialty Program Group (SPG):** Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics. **About Paul Hanson Partners (PHP):** Established in 1993, Paul Hanson Partners has developed a reputation as an expert in insurance products & related services to the transportation industry & currently insure more than 4000 moving & storage agents, van lines & contract drivers across the nation. Paul Hanson Partners is a division of Specialty Program Group, LLC part of HUB International Limited (“HUB”). When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 15,000 professionals in 500 offices across North America. **Primary Duties:** + In/out bounds calls, phone team participant answering the main line incoming calls + Monitoring insurance compliance throughout the policy lifecycle + Conduct detailed review of insurance documents against contract requirements + Speak with insureds, agents, and motor carriers in regard to accounts, policy verification and coverage deficiencies + Facilitate and provide quote for callers seeking temporary and/or permanent insurance program enrollment + Document information, follow if necessary, and answer questions/concerns timely for clients + Provide detailed communications & summary of deficiencies to insurance agents and customers + Update online compliance system with account status and information, etc. + Meet quality assurance requirements and other key performance metrics + Attend and participate in weekly team meetings + Provide back up to receptionist duties **Job Requirements:** + Knowledgeable in Microsoft office products (Outlook, Word, Excel, PowerPoint) + Must be able to have good judgement to make informative decisions when considering handling escalated and urgent matters, etc. + Strong oral & written communication skills + Adhere to employee manual including confidentiality requirements + Comply with Carrier partner(s) service practices & procedures + Assure that PHP is represented in the utmost professional manner when working with insureds, agents, customers, vendors and the community + Provide additional support to Department Manager on special tasks/projects as needed + To process all Urgent tasks within two hours of receipt, by the end of business at the very least + Coordinate/manage relationships with our vendors to ensure all clients requirements and expectations are exceeded + To Treat all employees with respect and courtesy in all business and personal matters **Desired** **Schedule: This role will report to our Napa office (222 Gateway Road W Napa, CA) five days a week, with a** **Monday – Friday; 6:30 am-3:30 am PST schedule** . _Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $24-$26 an hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include_ _health/dental/vision/life/disability_ _insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions._ **\#SPG** Department Business Operations Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program (https://hubinternational.jobs/e-verify/) We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.