**Description:** At **Grand Hyatt Barcelona** , one of the city’s newest luxury landmarks, we are looking for a **service‑driven, detail‑oriented Reception Supervisor** to join our **Front Office team** on a **full‑time, permanent contract** . This role is ideal for hospitality professionals with a strong **customer service mindset** , proven experience using **Opera / Opera Cloud** , and a solid background as a **Team Leader or Supervisor** , with the ability to manage, motivate, and develop teams while delivering outstanding guest experiences. **About the Role** As a **Reception Supervisor** at **Grand Hyatt Barcelona** , you will support the **Front Office Management team** in overseeing daily reception operations, ensuring that Hyatt brand standards of service, quality, and efficiency are consistently met. You will act as a **hands‑on leader** , combining operational presence at the front desk with effective team supervision, guest issue resolution, and close coordination with other departments to ensure a seamless guest journey. This is an operational role with **rotating shifts** , including weekends and public holidays. **Key Responsibilities** **Guest Service & Front Desk Operations** + Ensure a **smooth, efficient, and personalized check‑in and check‑out experience** in line with Grand Hyatt brand standards + Supervise front desk operations to guarantee a professional, warm, and consistent level of guest service + Handle guest concerns, complaints, and special requests using **service recovery principles** + Act as the main escalation point for operational or guest service issues during the shift **Leadership & Team Management** + Supervise, coordinate, and support the **Reception team** , fostering a collaborative and high‑performance work environment + Organize staffing, task distribution, and priorities during the shift to ensure optimal coverage + Support onboarding, training, and continuous development of Front Office colleagues + Provide constructive feedback and contribute to team engagement and motivation **Systems & Operational Control** + Ensure correct and efficient use of **Opera / Opera Cloud** and other Front Office systems + Oversee reservation accuracy, room assignments, billing, and guest profile data + Monitor arrivals, departures, VIPs, groups, and guest preferences + Support compliance with Front Office procedures and administrative controls **Interdepartmental Coordination** + Maintain effective communication with **Housekeeping, Concierge, Reservations, Guest Relations, and other departments** + Coordinate special requests, amenities, upgrades, and complex operational situations + Support and participate in **daily Front Office briefings** , ensuring clear handovers between shifts **Brand Representation & Continuous Improvement** + Represent the **Grand Hyatt brand** with professionalism, leadership, and attention to detail + Ensure adherence to internal policies, quality standards, and safety procedures + Actively contribute to continuous service improvement initiatives **Qualifications:** **Qualifications & Requirements** + Strong focus on **Customer Service (Atención al Cliente)** and service excellence + **Previous experience as a Reception Supervisor, Team Leader, or similar Front Office leadership role** , including people management + Proven experience working with **Opera / Opera Cloud** + **Fluency in English and Spanish** , both spoken and written; additional languages are a strong plus + Strong leadership, decision‑making, and problem‑solving skills + Excellent organizational skills and ability to perform in a fast‑paced environment + Proactive, responsible, and results‑oriented mindset + Flexibility to work rotating shifts, including weekends and public holidays **Care Connects Us – Do Our Values Speak to You?** At **Hyatt** , we care for people so they can be their best. Our values — **Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing** — guide how we work and how we care for our guests and colleagues every day. When you join Hyatt, you become part of a **global family** that celebrates diversity and encourages you to be your authentic self. **What You’ll Love About Us** + **Special Hyatt hotel rates** for you, your family, and friends from day one + **Discounts at hotel restaurants and bars** + **Employee restaurant** with nutritious and varied daily menus + **Access to a wellbeing platform** focused on mental health and personal development + **Continuous learning, development programs, and global career opportunities** across Hyatt hotels worldwide **Be Part of Something GRAND** With more than **1,150 hotels in over 70 countries** , Hyatt is recognized globally as a **Great Place to Work** . Our teams are a mosaic of cultures, experiences, and talent — where leadership and individual contribution truly matter. **Join the Grand Hyatt Barcelona team as a Reception Supervisor and help lead exceptional guest experiences.** **Primary Location:** ES-Barcelona **Organization:** Grand Hyatt Barcelona **Job Level:** Full-time **Job:** Bars/Restaurants/Outlets **Req ID:** BAR000472 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.