Are you a highly organized, client-focused individual with a passion for animals and exceptional service? Vancouver Animal Emergency and Referral Centre
is currently hiring for a Reception Administration and Client Service to join our dedicated team at our 24-hour emergency and specialty hospital.
Key responsibilities;
Welcoming clients and patients in a warm, professional manner
Managing check-ins, check-outs, and appointment scheduling in our inhouse schedule system; training provided
Handling incoming calls through our multiline system
Prioritize emails, and client inquiries efficiently
Coordinating communication between medical teams, specialty services and referring community
Maintaining accurate records and ensuring smooth administrative flow for standard operating procedures
Supporting the team in delivering exceptional emergency and specialty care to our clients and patients
Qualifications;
2+ years of experience as a receptionist or front desk in human or veterinary medicine.
A professional and calm demeanor when assisting clients with questions, requests, or sensitive information
Experienced with booking medical appointments and locating schedules within the system for: rebooking patients, booking new appointments and urgent appointments
Strong knowledge of electronic medical records; training is provided for our in-house system
Microsoft Office Applications (Outlook, Teams, Excel, Word, Adobe)
Previous knowledge of Moneris POS terminals is an asset
Strong attention to detail & accuracy when recording and relaying information
What we can offer you:
Generous compensation
Fantastic benefits
Continuing education account
RRSP Employer 5 % Match Program – saving for your future just got easier!
VCA Canada RRSP Student Loan - Ask us more!
Annual uniform allowance
Referral Bonus Rewards
Generous personal pet care discounts
Paid wellness days, sick days and vacation days
Employee assistance program
E-tools to assist with meditation, better sleep, exercise, and focus
Virtual health care (tele-medicine) offering quick access to quality care
Opportunities to give back in your community through VCA Canada initiatives
Why join our team:
Awesome benefits and rewards
Belong to the top Specialty Hospital in Vancouver
A role that truly impacts client and patient experience every day
Canada's Top Employer
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