**Receptionist Administration and Client Service** **Location: Vancouver, British Columbia** **Employment Type: Full Time** **Level of experience: Experienced; 2+ years experience required** **Area of expertise: veterinary medicine, human medicine, dental medicine, family practice medicine or related experience** **Schedule: Tuesday to Friday 40 hours; 10 hour shifts; great for work life balance! Every weekend is a long weekend!** **Compensation: $20.00 to $26.00 per hour (plus benefits)** **Benefits: Yes!** Are you a highly organized, client-focused individual with a passion for animals and exceptional service? Vancouver Animal Emergency and Referral Centre is currently hiring for a **Reception Administration and Client Service** to join our dedicated team at our 24-hour emergency and specialty hospital. **Key responsibilities;** + Welcoming clients and patients in a warm, professional manner + Managing check-ins, check-outs, and appointment scheduling in our inhouse schedule system; training provided + Handling incoming calls through our multiline system + Prioritize emails, and client inquiries efficiently + Coordinating communication between medical teams, specialty services and referring community + Maintaining accurate records and ensuring smooth administrative flow for standard operating procedures + Supporting the team in delivering exceptional emergency and specialty care to our clients and patients **Qualifications;** + 2+ years of experience as a receptionist or front desk in human or veterinary medicine. + A professional and calm demeanor when assisting clients with questions, requests, or sensitive information + Experienced with booking medical appointments and locating schedules within the system for: rebooking's patients, booking new appointments and urgent appointments + Strong knowledge of electronic medical records; training is provided for our inhouse system + Microsoft Office Applications (Outlook, Teams, Excel, Word, Adobe) + Previous knowledge of Moneris POS terminals is an asset + Strong attention to detail & accuracy when recording and relaying information **What we can offer you:** + Generous compensation + Fantastic benefits + Continuing education account + **RRSP Employer 5 % Match Program**  – saving for your future just got easier! + VCA Canada RRSP Student Loan - Ask us more! + Annual uniform allowance + Referral Bonus Rewards + Generous personal pet care discounts + Paid wellness days, sick days and vacation days + Employee assistance program + E-tools to assist with meditation, better sleep, exercise, and focus + Virtual health care (tele-medicine) offering quick access to quality care + Opportunities to give back in your community through VCA Canada initiatives **Why join our team:** + Awesome benefits and rewards + Belong to the top Specialty Hospital in Vancouver + A role that truly impacts client and patient experience every day + Canada's Top Employer 2025 \#vetjobs \#receptionjobs \#vancouverjobs \#medicalreception **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**