Description This professional is responsible for processing customer orders, coordinating shipments and returns, and delivering outstanding service. This role works closely with Sales, Finance, Operations, and Supply Chain teams to ensure timely delivery of bulk and packaged products from our plants, terminals, and warehouses. Success in this position requires strong communication, attention to detail, and a commitment to excellent customer care. The Specialist also supports our company’s reputation in the community, ensures sustainable operations, and upholds company policies, safety standards, and all applicable regulations. Key Responsibilities Enter customer and replenishment orders accurately into the order management system Create and maintain pickup customer contracts Maintain customer PO numbers and ensure billing accuracy Process full and partial returns in compliance with company policies Monitor plant and terminal inventories Prepare manual Bills of Lading as needed Track SAP interfaces, resolving issues quickly to ensure successful shipment processing Assist with month-end close activities to ensure accurate and timely accounts receivable (AR) reporting Collaborate with Sales, Operations, Billing, Credit, Supply, and Dispatch teams to resolve order and account issues Support operations sites with inquiries, credit holds, and order-related challenges Provide documentation for internal and external audits Deliver exceptional service by maintaining in-depth knowledge of company products, services, and delivery methods Generate and maintain required monthly reports Take on additional Customer Value Center assignments as needed Adhere to safety standards, company policies, and departmental procedures Contribute to team goals and departmental Key Performance Indicators (KPIs) Provide backup support to Sales Support Representatives, including verifying customer statements Identify opportunities to improve processes and recommend solutions for greater efficiency Maintain professionalism and promote teamwork in all interactions Requirements Receiving Inspection, Shipping & Receiving, Wire Transfer, Warehouse Duties, Shipping Functions, Call Center Customer Service, Order to cash, Accounts Receivable (AR) Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .